Kate from Kansas C.
MyTripsTime - great customer service
On Nov 3, 2025, the person who assisted me, Abhishek Sharma, was very professional, knowledgeable and helpful. Delta airlines had 're-booked" my one-stopover international flight at Christmas so that I had only 40 minutes to get through the very busy Atlanta airport, from a domestic flight to an international flight. Trying to change the first flight on line required cancelling and re-booking the entire flight. Mr. Sharma immediately understood why 40 minutes was not enough time to make the international connection and that it was not a good idea to cancel the international flight to rebook the first flight from Kansas City to Atlanta. It took a little time to sort it out, but he stayed on the line when he was checking various options, never put me on music hold, and was polite and professional throughout. This was outstanding customer friendly service - and I went from being furious with Delta to being grateful for such a responsive customer service agent. Thanks Abhishek!
Response from My Trips TimeNov 10, 2025
Dear Kate (from Kansas City), Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Warm Regards, Customer Support Team MyTripsTime