Frank
poor service part 2
after my first poor service review the owner emailed me and said I would be getting $50 back for all the troubles I've had. I was told that they would put the money back on the card I used for my purchases. Guess what? mytoolstore.com is batting a thousand! after shipping 2 orders to the wrong address they charged $50 to my card. I called and emailed the owner with no answer for hours so I called customer service. the wonderful(sarcasm) customer service person called me a liar and said that I was wrong. a few minutes later I get an email stating I am getting a $100 refund to make up for the $50 they charged me. finally the owner calls and offers to refund me more than the $100. this was yesterday and no deposit made in my account or no call from the owner on what is gonna be done. horrible service
Response from MyToolStore.comMay 26, 2015
Hi Frank, Thanks very much for your feedback. We appreciate your patience regarding the extra day it may have taken for your refund to reach your bank, and hope you understand that holiday weekends such as Memorial Day often result in slight delays. We have confirmed Saturday that your $100 refund has been processed, and will continue to work with you directly to ensure that you have been compensated for the inconvenience. We are currently implementing much more strict quality assurance guidelines for our staff concerning customer refunds, so that our people can be more helpful in the future. We take full responsibility for your negative experience, and hope you accept our sincerest apologies as we work with you directly to resolve this issue.