Mercedes
Overpriced AI-generated and nonexistent customer support
I genuinely don’t understand what I paid for. The portrait I received has very obvious AI-generated features and texture. It does not look professionally created, and it is absolutely not something I would feel comfortable giving someone as a gift. For comparison, ChatGPT costs around $23 per month and I can generate countless personalized portraits myself - with results that are actually better than what I received from MystiFrame. So what exactly justifies the price here? If you are charging customers this much for AI-generated artwork, the very least I would expect is professional retouching and quality control so the final result does not look AI-generated. I was disappointed enough to ask for my money back, but apparently customer support is another premium feature they forgot to include. I have received no help whatsoever with my refund request. I am also very concerned about their “Made in USA” claims, which, based of the information in their Policy do not accurately represent where these products are actually made. Expensive, visibly AI-generated, disappointing quality, and practically nonexistent customer support. Save your money. If you have access to an AI image generator, you can probably make something better yourself.
Response from MystiframeAug 27, 2026
Hello, We are genuinely sorry to read this. We have carefully checked our records but cannot find an order, payment, email, or refund request connected with this reviewer, so we have been unable to verify the experience described. We have worked extremely hard to develop our portrait-making algorithm and service, and we always aim to deliver artwork that customers are proud to display or give as a gift. When a customer is unhappy, we regularly provide revisions, replacements, or refunds where appropriate. We would also like to clarify that all of our physical products are printed in the United States. Please provide your order number or proof of purchase through Trustpilot so we can investigate this properly and help resolve any genuine concern. MystiFrame Team