Carly H.
BEWARE IF YOU TRY TO CANCEL
BEWARE IF YOU TRY TO CANCEL! I tried this service out for my lash business and while I was happy with the service, there are major downfalls. They will not take credit cards for clients unless you use a very specific software or very high call volume. I already had changed software that was a lot easier than my previous booking system to help with this but cards were still not taken unless I use 1 of the 3 softwares they recommend. Because of this I happen to have a lot of no shows. That wasn’t worth me renewing with the amount of no shows I was having. Plus they just upped my plan another $50 a month for a price increase. On the email I got about the increase it said you can make changes to your account as long as it was by the 3rd of the month. I was willing to continue my service for another month to see if I could work out the credit card issue but I unexpectedly ran into a financial issue and didn’t feel the $800+ a month was worth it nor could I afford it anymore. When I sent an email asking if I could cancel I was reminded that I needed to cancel at least 7 days before my billing cycle (mine ended in 5 days) and since I was 2 days too short I would be charged 35% of my plan ($260+). I was very confused and upset because on their email it says all plan updates must be made by the 3rd of the month. I told them I was having financial issues and wanted to let them know as soon as possible that I was canceling and I was immediately THREATENED saying they would “pursue civil litigation and/or debt collection” for the money. I wish I could attach the email I was sent because I was so upset and embarrassed that I trusted a company like this to handle my clients! Even if I messed up the cancellation terms (which are confusing), immediately threatening a customer is so unprofessional! My account was immediately suspended after that even though I still had some days left within my billing cycle that I paid for PLUS I was told I’m going to be charged the late cancellation fee of $260. Super unprofessional company!! I will never recommend! *Edited after company response* Their response alone should tell you everything you need to know about their level of customer service. Stooping as low as leaking their own clients information publicly in an attempt to harass and intimidate them to delete their review. Ironically, 25 minutes after posting this review I had 3 fake negative reviews posted on my business page that this company clearly admitted to looking up. Their response should show their true colors as a company. Disgusting.
Response from My Salon DeskMay 20, 2022
Firstly Carly, we're happy that you were at least scrupulous enough to admit that you were "HAPPY" with the excellent quality of service that we provided you! In the beauty industry, we've all experienced clients attempt to leverage false reviews to get out of No-Show + Late Cancellation Fees, so it's disconcerting (and frankly shocking) that a salon owner is resorting to such reprehensible tactics. We feel that this defamatory action deserves a firm response. This review is written by a salon owner that unfortunately has a history of weaponizing fraudulent and false reviews towards other businesses - the Google reviews for her business currently feature at least THREE different businesses all reporting similar retribution. We certainly wish we had seen these reviews before we accepted her as a client! In the history of our company, we have never had a single client express confusion with our cancellation terms. She was certainly aware that our Plans must be cancelled with at least 7 days of notice. She was told: 1. During her Discovery Call 2. Within our Terms & Conditions which she signed + agreed to on multiple occasions 3. And finally she was provided with an email that clearly stated this in BOLD, ALL CAPS. We are proud to be the first vendor providing the beauty industry with customized + specialty contact center service. Most other custom contact center providers require 12 month contracts, but we choose to provide more flexible month-to-month Plans. However, this does mean that we must strictly enforce our cancellation policies. We graciously offered her the option of cancelling her Plan early as a courtesy for a small fee, but she declined so she was NOT charged anything and her Plan is still active as she didn't provide the requisite notice. We do certainly reserve our right to collect Plan dues via third-parties as necessary. We're disappointed that as a small business owner you have resorted to this level of fraud and defamation. We will not be bullied into waiving our established + stated policies based on fallacious reviews.