MyrusticaReviews of myrustica.com

Took 6 months longer to deliver than promised. They built our range hood with the wrong dimensions, will not fix the issue. You can not speak to anyone in person, terrible process and service!!

I ordered a queen hand-carved headboard. I received a full-size. I contacted the company multiple times and received no response as to how to exchange it. I tried to have PayPal resolve the issue and Myrustica responded with a request I send the headboard to POLAND at my expense. After no effort was made on the company’s part to resolve the issue, I filed with Visa- providing all emails and photos. After two months of no response to Visa by Myrustica, Visa credited me the purchase amount and I paid a fine craftsman the same amount as the headboard cost to redo the headboard to make it fit. Now, after no customer service contact for six months, I regularly receive threatening emails from Bogdan. From reading other reviews here, it seems they regularly send wrong items and do not resolve the issue. I DO NOT RECOMMEND any purchase from this company. I gave 1 star because the WRONG headboard was beautifully made by someone.

0 stars. Do not do not do not order from this company. Wow what a headache. The worst customer service I’ve ever experienced. We paid $700 to ship our custom hood to us and when we opened it- DAMAGED- Each email to and from them I am more and more surprised by the lack of customer service. This isn’t our problem we didn’t ask for a broken range hood and poor packaging when shipped now we are having to find a repairman and they are taking zero responsibility.

Range hood What an awful experience! Spent $4,300 on a range hood. The product was poorly packaged, it was in a pallet box with no styrofoam. The shipping company dropped it off in our grass, did not have us sign anything. Once opened we discovered it was extremely damaged. The company is not doing anything!

I actually give them no stars but couldn’t otherwise give a review. Do Not Order from them! I ordered a sink from them at great expense. They never actually got back to me to answer any questions and I NEVER received my order! My money was essentially stolen! Extremely unhappy and if it weren’t for the a Covid-19 outbreak I would sue!

I bought 7 faucets...1 didn't work.... after 10+ calls and the run around.... they said it was past the year warranty..... I bought to rough in during construction.... there was no way to know.... now I need to replace with no refund!!! Stay away!!!!! Worst customer service ever!!!!

These guys are the worst and I highly recommend you pay the extra few hundred dollars and have something made in the US.... The shipped me a hood that was 3 inches narrower than spec'ed out with a blower that doesnt work and their response was basically oh well.... If you want to return the fan for warranty it is returned at your expense. Gotta love a $3000 mistake... Never again, and you should make the same mistake as I did. VERY disappointed not only in the quality, but in the customer service.