Royal Portraits curates authentic 19th century portraits and Renaissance era oil paintings and combines them with your face. The process is very simple. You upload a photo, and our insanely talented team of world-class artists will do the rest.
Myroyalportraits (myroyalportraits.com) has 124 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Andres A.
Hi ALL, my order never arrived and they simply don’t respond to emails. 1) I recommend contacting your bank and filing a dispute. 2) File a complaint with Instagram as scam 3) File a complaint with Better Business Bureau 4) File complaint with attorney general Your next step is The Attorney General. Their telephone number is: 302-577-8600. Hope this was helpful.
Megan McErlane G.
I have inquired about my order 4 times with absolutely no response. I paid for the expedited art review. The FAQ page says that the standard timeline is 5 to 10 days for the art work and then it will be shipped. 20 days at peak season (Christmas). If you pay for expedited art review it’s faster. My order is now on 23 days without a word. They will not respond to any of my inquiries on their website or via email. Terrible customer service!!!!! I can’t rate the product because I have no idea if/when it will ever arrive. The company overall is a fail if their service department can’t even respond. Update: 9/2 Royal Portraits customer service rep returned one of my 4 inquiries. I requested a cancellation of the order And they said they would not cancel the order because it was more than 24 hours old. They said they could give me a 50% refund to cancel the order. Who would pay 50% for an order not fullfilled? I asked when my portrait would then be done and they could not give me an ETA. They basically have no idea when it will be done or even when they will start it but they refuse to cancel the order with a full refund. Update #2 Sept 16th, 6 weeks since I ordered. No updates from Royal Portraits, picture has yet to be created, shipped or received. Overall: Poor Service, Poor Experience, product never received and no refund!!!
Patrick M.
Appears to be a scam! Step 1- Delete all Facebook comments of unsatisfied customers. Step 2- Send a photoshopped photo of the completed project. Step 3- Blame COVID and the shipping company for the delay. Step 4- communicate that the portrait was ‘lost in the mail’ and blame the shipping company. Step 5- Delay responding to a refund request until the charge-back period has expired and credit card payment is received. Step 6- Rinse and repeat.
Paul K.
I fear I've fallen for a scam. There is absolutely no customer service. They do not respond to order status requests. They do send email solicitations several times a weeks. Requests for updates get an auto responder stating that they will reply in 72 hours. Sad.
Gabriela Neumayer J.
Placed an order for Father’s Day and I received it late *and* it was the wrong painting. I’ve been waiting since for the correct painting to be sent and NOTHING. They don’t answer emails. Horrible business.
Tina Hershey G.
I ordered a portrait May 21 and it has never arrived (it's been 10 weeks). They will not return my emails asking for information about my order.
Daniel
Awful company. I purchased something for fathers day. The wrong item arrived with someone else's order. Having tried to contact them, their response is slow and scarce. My request for a refund was rejected and I feel incredibly cheated.
Kim G.
Scammers. Ordered in May. Nothing delivered. Customer service say they will do something then don't. 4 emails in I'm no further along. Then they have the cheek to offer a discount code for future purposes. Will be reporting to Instagram as a scam business. Seems a theme here.
