MyroyalportraitsReviews of myroyalportraits.com

I ordered three Royal Portraits on 17 July 2020 and spent £150. I was sent a reference number and told I would receive tracking details in due course. After 5 weeks passed still nothing received, but I had been (and am still) constantly bombarded by email promo from this company offering discounts etc. The marketing all looks very professional. At that 5 week point they sent a ‘checking in’ email implying that my portraits would be with me very soon. I replied to this asking them to send me tracking details. One of their ‘customer service’ people then emailed me back to say one of my photographs was not clear enough and could I send another. I did this immediately and was then given a brand new order number for ALL THREE of the portraits I had ordered and received a message saying ‘thank you for your order’. So the clock started ticking again for my delivery expectations, and having read these reviews I now assume this was just another stalling tactic on their part. If there was a problem with one of my photographs I can not understand why they waited 5 weeks to tell me that?! It is now 3 October 2020 and still nothing. I emailed the company a couple of weeks ago to chase this order and no reply at all. Having read all of your comments it seems as if we have all been well and truly scammed. Does anyone know what we can do to take this further and get our money back? There must be something that can be done under consumer law?

You guys we all need to report them on Instagram, Etsy etc. I just reported the page as fraud to prevent others being scammed.Waited 3 months and called bs. They have a big lawsuit coming

Been over 3 month’s, £85 spent which is a lot of money and like many here I too have not received anything nor a tracking ID. Managed to get a few responses saying my initial order was lost and several times been told it’ll be 2-4 weeks before I’ll receive anything. Update - updating review as I did finally receive my picture and it is pretty cool- just a shame it took so long as this took the fun and excitement out of the purchase.

Same experience. It has been over 2 months and not 1 response. They never answer my emails and there's no number to call. This company needs to be reported

Ordered 3 months ago, contacted them more than 3 times and they always mention that the package is ready or on the way!! the UPS link has no updates. They are scam AVOID IF YOU CAN!!!

Same as everyone else. Ordered Portrait over 2 months ago and nothing delivered. Can't call. Emailed and they replied once saying they are working on it. WORST!!

Wow. Their advertising is so professional. Their web page is easy to navigate. Their payment processing is seamless. They just forgot one itsy bitsy detail. They need to produce the product they dupe people into purchasing. I ordered a portrait for my granddaughters 16th birthday over 2 months ago. Still waiting. What a let down. Can't help but think they're aware of their ineptness. Wonder how many payments they'll process today for orders that will never ship? Disgraceful!!!

I would give them ZERO stars if that was an option. This is a SCAM. I ordered a portrait in July and never got it. They have NO PHONE NUMBER to call. When you email their customer support, they don't respond. The only way I got them to contact me was to post bad reviews on their Facebook page. Now they changed it so you can't comment, at least I can't. What a SCAM