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Myretrojersey (myretrojersey.com) has 230 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 29 reviews with 1 star · Clear filters
Darel R.
Ordered a t shirt for my dad's birthday and still has not turned up! Nearly a month late!
Response from MyretrojerseyMay 20, 2023
Hi Darel, I'm sorry to hear about this. Can I get your order number please?
Paul H.
I placed an order on the 29/04/2023 and have had nothing since receiving the confirmation email that the order had gone through. I have tried to find a way to contact but the website is now under maintenance so I’m now in the lurch to what’s going on
Response from MyretrojerseyMay 15, 2023
Hi Paul, I hope you are doing well. We make every effort to respond to all customer inquiries; however, there are instances when our emails end up in the recipients' junk mail, which is beyond our control. We understand that this can be frustrating for customers who may mistakenly believe that we have not sent them a confirmation, even though we have. We empathize with their concerns. Upon checking, I can confirm that your shirt is currently in transit. I have resent the tracking details for your order, so please check your junk mail as well. Delivery typically takes anywhere between 7 to 21 business days once the item is dispatched, as stated on the listing. However, in most cases, it arrives much sooner. Please rest assured that we are committed to fulfilling all deliveries. Based on the tracking information, you should receive it soon. Kind regards,
Carrie
Took my money and didn’t ever send my order. Impossible to get in contact with anyone and when you try and contact them through their website, they never respond despite stating that they would get in touch within one day! I now have to do through the hassle of claiming the money back through my bank. Avoid at all costs!!!
Response from MyretrojerseyMay 13, 2023
Hi Carrie, I hope your doing well. We respond to all customer inquiries, but sometimes our emails end up in their junk mail, which is beyond our control. This can be frustrating for customers who may think that we haven't sent them a confirmation when we have. We understand their concerns. I have checked and your shirt is in transit. I've resent the tracking details to your order, please check your junk mail. Delivery typically takes anywhere between 7 to 21 business days once dispatched as stated on the listing but it's usually a lot sooner. Please rest assured that all deliveries will be fulfilled. Kind regards
Ian
Hi, Thank you for your response. Of course I checked my junk mail before posting a review it would be remiss not to. There is nothing in my junk mail from you as you have not responded. Please don’t pass the buck of your failings on to me and insinuate I’m unable to manage or check my email account. Again this is more evidence of poor customer service and a lack of humility. Kind Regards Ian If I could rate a zero I would! Placed an order on the 28th April. I was very excited to purchase what has proved to be a difficult replica shirt to buy. Unfortunately I have had no communication since initial acknowledgement of order. I have since emailed for an update of the order and though the website states a response within 24 hours I have had nothing. The company was quick to take my payment, it’s a shame they don’t value that customer expenditure. Very poor experience.
Response from MyretrojerseyMay 13, 2023
Hi Ian, I hope you are doing well. We always respond to customer questions, but sometimes our emails end up in their junk mail folder, which is beyond our control. This can be frustrating for them because they believe they haven't received confirmation from us, even though we have sent it. We understand their frustration. Delivery times can range from 7 to 21 business days after dispatch, but it usually doesn't take that long. Please rest assured that all deliveries will be fulfilled. Kind regards,
AverageJoe
I do not recommend this company. Fake products, available cheaper on eBay.