Melissa
UPDATE: They actually followed up with me
UPDATE: Jacklyn from MyPlates has since reached out and has provided some more information on the status of my plates. She even called the DMV to see when they were remanufactured and when I should now be expecting them. I appreciate MyPlates taking responsibility for their products, even if the DMV is the one producing them. Two months later, and I am still waiting for my plate. Apparently, there was a delay in production, of which I was NEVER INFORMED. If you try to call their customer service hotline, they will say, "ohhhhh, sorry, that's a STATE-sponsored plate, so it's the DMV's problem from here on out." They won't try to help you in any way. Of course, they don't tell you ANY of this in the confirmation email; you have to hunt it down on their FAQs page. They are horrible communicators. If anything goes wrong with your plate, you basically need to go full-on Sherlock Holmes to figure out what happened; they don't give you any information. Will NEVER order a plate from them again and will warn everyone in Texas to do the same.