MyplanReviews of myplan.com

AVOID AVOID AVOID this company along… AVOID AVOID AVOID this company along with there side kick PRESTIGE TELECOM GROUP Like you would COVID Was told phone was being sent out the same day ,now being told by a cheeky guy on the phone that it was ordered and can take up to 90 days BEWARE PLAN.COM registered in Isle of Man and use Prestige to contract all there agreements stay away. what a disaster Check out what MONEYSAVINGEXPERT has to say about both these companies. NOT GOOD AT ALL

This was one of the worst decisions ive ever made in my life , they are con artists and the quicker i can get away from this company the better , do not sign up with this mob or listen to their lies

MyPlan.com Review MyPlan.com is the worst mobile service provider I’ve ever used. Once you sign up with them, you’re locked into a 36-month contract, and if you’re unhappy and want to leave, you have to buy your way out of it. I’ve been a customer for 4 years. I was promised a new phone but was told I’d only receive it after 24 months, and I’m still using my old phone. They’ve been charging me £42 + VAT just for using an O2 SIM card, which was never mentioned when I joined. If your monthly payment bounces for any reason, they’ll add an extra £20 fee for two months. I strongly recommend avoiding this company, they are misleading and untrustworthy.

TERRIBLE company. I wish I could give them 0 stars. Locked into a 3 year minimum term contract which I pay 28.80 per month. And would you believe that for all that money I spend I only get 50gb of data and unltd calls and texts. If I went with smarty I would be paying something like £8 per month. Absolute scammers at this company, terrible customer service that never gives correct information and account managers that hide behind them and won’t contact me. DO NOT USE THIS COMPANY!!!!

Totally theif and scam company, they keep charging me to rub me, while my phone is always on WiFi calling, when I asked for the pac code they are giving me, this is totally illegal and against if I’m rules. Please avoid this company because the fool you and scam you.

This is the worst rip off con merchant firm ever. I would give it minus stars if I could. Complete fraudsters.

I’ve had the unfortunate experience of dealing with Plan.com, and I can confidently say it’s been a nightmare. Here are the key issues I've faced: 1. **Misleading Pricing**: When I initially joined, I was asked how much I was comfortable spending each month. I clearly stated my budget, and they assured me that both the plan and the phone I wanted were achievable within that amount. However, when I was about to sign the contract, I discovered that the VAT was not included in their pricing, which pushed the total well over my budget. They tried to gloss over these hidden costs, but after some back and forth, they finally adjusted the contract to include VAT. To make matters worse, I was blindsided by a requirement to pay two months upfront, which I had no prior knowledge of, right before Christmas. When I attempted to cancel my contract, I found out I was just one day over the cool-off period. 2. **Excessive Charges**: Plan.com charges a ridiculous £12 fee if you don’t set up a direct debit and prefer to pay by phone. On top of that, if you miss a payment by just one day, they slap you with an extra £20, making it feel like they’re just waiting to catch you out. 3. **Outrageous Roaming Charges**: While on holiday, I turned off my data roaming and even the signal button and relied solely on WiFi. Unfortunately, my phone connected to their signal towers without my knowledge whenever my WiFi dropped, leading to an astronomical £4000 bill in just four days. Despite receiving a text from them blocking my account after I exceeded my limit, they initially demanded I pay up. It took threatening to escalate the issue to the ombudsman for them to finally acknowledge their mistake and settle for a still outrageous £700. 4. **Unhelpful Customer Service**: Interactions with their staff have been terrible. They were not only rude but also sarcastic when I was trying to negotiate a payment plan that stretched to 17 months. It felt like they were more interested in making things difficult than actually helping. 5. **Constant Issues**: Since then, I've continued to face problems. Recently, they attempted to cut off my service two days before my bill was due, claiming I hadn’t honored my payment plan. After a frustrating call, they admitted it was an error on their part, but I suspect it was a ploy to take the remaining £500 balance in one go. Thankfully, I had changed the account linked to my direct debit, or I might have been in serious trouble. In short, my experience with Plan.com has been fraught with hidden fees, aggressive customer service, and billing errors. I strongly advise anyone considering their services to look elsewhere. This company prioritizes profit over customer satisfaction, and I regret ever signing up with them, I count down the days to end my contact and leave this awful company.

This is the worst company I have ever dealt with in my life. Fraud, lies, and zero customer service.