V K.
I recently placed an order with this…
I recently placed an order with this company, received my order number, and am waiting for it to be shipped. I keep receiving emails from them stating I've forgotten something in my cart (which I didn't, the cart is empty). I've also received emails saying they've reached out to me but I haven't responded. That's ridiculous, because I have responded to every email they sent me, and the entire email thread is right there. All I want is an email stating my order has shipped. I don't want to be harassed with ridiculous emails. I'm not sure why others are praising this company's customer service. I am becoming extremely annoyed. No one at this company knows what is going on.
Response from MyPerfectColor.comMar 24, 2025
Hi Vivian, Thank you for your feedback, and we sincerely apologize for the two unintended emails you received. Our automated systems usually help provide timely updates, but in your case, they incorrectly triggered emails after your order was already placed. We've identified and resolved this issue to ensure it doesn't happen again. Your order is processing normally, and we appreciate your patience. As mentioned, if you prefer to cancel your order, please let us know, and we'll provide a full refund immediately. We appreciate the opportunity to clarify this and are here if you need further assistance. Best regards,Jason