Promounts
"I regret choosing the Kechie ERP…
"I regret choosing the Kechie ERP system for our business. While the marketing materials promised a streamlined and user-friendly platform, the reality has been anything but. The interface is clunky and outdated, making basic operations confusing and time-consuming. The implementation process was a nightmare, with limited guidance and unclear documentation. What makes matters worse is the poor customer service. Support is slow to respond, and when they do, their solutions are often generic and unhelpful. On several occasions, we had to follow up multiple times just to get a simple issue addressed, which severely impacted our workflow. The system also suffers from performance issues, with frequent lags and downtime during critical operations. For the price, we expected a reliable and efficient product, but Kechie ERP has been a significant disappointment. I would not recommend it to any business until they address these glaring issues and overhaul their support team."
Response from My Office AppsJan 9, 2025
We take your claims very seriously and must set the record straight. Our contract with you was terminated solely due to your failure to pay outstanding invoices, despite repeated attempts on our part to resolve the matter amicably. Furthermore, there is no record of any tickets or claims regarding downtime, customer service issues, or other software concerns. We take pride in maintaining strong, positive relationships with our clients, and it is deeply disappointing that your failure to meet contractual obligations forced us to take this action