Kayla L.
Very very helpful and easy to use
Very very helpful and easy to use

Obligo
Obligo (myobligo.com) has 225 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listingReal Estate · New york, New York
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Real Estate · Brooklyn, New York
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Real Estate · Brooklyn, New York
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Real Estate · Greenlawn, New York
Excellent
225 approved reviews, newest moderated first
Kayla L.
Very very helpful and easy to use
Shanae
Game changer for moving. Allowed to save on out of pocket moving expenses. Easy process.
Amy W.
For more than a year, our property management company has been using Obligo. Obligo's system has proven to be user-friendly and convenient for our customers to use; but more importantly, it has been convenient for us as well. Their service provides our customers with the option to utilize a security deposit alternative and issue their initial rental balances online, while also providing us with peace of mind that the funds are guaranteed. The best part is that our assigned Obligo representative, Reilly H., consistently delivers impeccable customer service. Reilly answers every question that arises within a few minutes. Reilly's response times are always so rapid that we are continually surprised. Her customer service is by far the best I have ever experienced from any business; I cannot emphasize this enough. As a result of our successful experience with Obligo, we have referred them to others in our industry and we will continue to do so. We look forward to continuing our business relationship with Obligo for many years to come.
Louis L.
Easy process and just in time. After 28 years of marriage and the last year being really sick I’m starting over. Never heard of Obligo but all my friends know the name now.
Christian
We had to use Obligo to pay for rent and deposit. The system offers two payment options, either payment through bank wire which is free or by credit card which entails a 2 to 3% fee. We wanted to avoid the fees since the amount was high and pay with a bank transfer but the system got stuck and we were in an endless loop of verifying our account, which we did over and over. Upon contacting Obligo support, they said it was a technical issue and opened a ticket. We told them that we had to urgently make the payment or else we would lose the apartment as our leasing agent was getting impatient. Obligo told us first that the problem would be fixed the same day, then they said it would be fixed the next morning and when we asked for a timeline, they just went silent. We were eventually compelled into paying by credit card and had to pay close to 400$ because of their incompetence. The worst part is that after Obligo ignored our question about when the problem would be solved, they sent us an email congratulating us on making the payment even though the problem we reported and for which a ticket was opened was never solved. Bottom line, Obligo offers the option of payment for no fees but the system breaks down and they don't care. it's extorsion at its finest. Their support service seems to be managed by bots so you feel like you are talking to a wall. We were offered an apology for our "inconvenience" and were told that "We will definitely reflect on your feedback and this would help us to provide a better experience to renters and our partner landlords". I don't care, we lost almost 400$ because of your incompetence. If you can avoid Obligo when paying your deposit, do it. UPDATE: Obligo reached out to us and refunded us the credit card fees in the form of a eGift card. It was done very quickly, we appreciated that.
Response from ObligoApr 6, 2023
Hi Christian, We sincerely apologize for the delay you experienced in receiving support and for the inconvenience you encountered in trying to make this payment via your bank account. A Customer Service representative from Obligo will be reaching out this morning to provide you with full compensation for the credit card processing fees you incurred. We did want to provide some additional information regarding your concerns. All payments initiated through the Obligo platform are processed via third-party payment service providers, to whom the entirety of your credit card fee was paid. We provide ACH and credit card payment options to allow a renter maximum choice in their payment obligations, and regret that we were unable to provide that flexibility here in a timely manner. We hope that our reimbursement of the processing fees resolves your concerns, but we are always available to answer any remaining questions or to receive additional feedback. Thank you.
Darla B.
The process is quick and easy. Honesty really didn't think it was going to work but it did and there is more then one option, they really try and get you set up.
Kandee D.
Love it only had to pay under a hundred for deposit
Brianna W.
First time hearing about Oligo and I love it! The whole process was quick and easy to be approved. Came in very helpful at the right time!