MyMoneyEDUWe are a comprehensive financial educational platform that helps people improve their finances, increase their cash-flow, and grow their net-worth over time.
MyMoneyEDU (mymoneyedu.com) has 105 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Administration & Services · Alpharetta, Georgia
Excellent
Administration & Services · Lawrenceville, Georgia
Excellent
Administration & Services · KINGSLAND, Georgia
Excellent
Administration & Services · Cumming, Georgia, Georgia
Excellent
Showing 10 reviews with 1 star · Clear filters
Rachel N.
I never received access during the $1 trial and have been charged over and over for months now. I have emailed several times with no response, I’ve text back several times with no response and I’ve tried to cancel on their website and it doesn’t work. I have to dispute the charge every month on my card. DO NOT SIGN UP.
Darrick T.
Support is none existing, support staff don't even read the actually message in the support ticket. So it it pointless asking for help.
Response from MyMoneyEDUSep 19, 2023
Hi Darrick, We're truly sorry to hear about your recent experience with our support team at MyMoneyEDU, and we appreciate you taking the time to provide us with your feedback. We understand the frustration you've encountered, and we want to assure you that your concerns are being taken seriously. First and foremost, please accept our sincerest apologies for the inconvenience you've faced. The issues you described do not reflect the level of service we aim to provide, and we are committed to addressing them promptly. In regard to the support ticket you mentioned, we strive to emphasize the importance of thoroughly reading and understanding each customer's inquiry to provide accurate and helpful responses. Your feedback is invaluable to us, as it helps us identify areas for improvement and enhance the overall customer experience. We genuinely appreciate your patience and understanding as we work to rectify this situation. Once again, we apologize for any frustration or inconvenience you have encountered. We hope that you will give us another opportunity to assist you in the future. Thank you for bringing this matter to our attention, we will resolve your issue and reach out to you directly via phone call to ensure your issue has been resolved. Sincerely, Allona Sr. Operations Specialist MyMoneyEDU
Wait F.
I informed them I never attempted to purchase or sign up for anything. Their response was to simply disregard the email but if I changed my mind I could reapply. Changed my mind? I said I did Not purchase or sign up. Seems they have no concern whether or not their buyers are using someone else's identity.
Sherry
I paid $499.97 for a course that I didn't receive access too, I received a call from someone who tried to upsell me to an higher cost program for business credit. No where in the seminar did anyone mention pay $500.00 down and you get billed monthly. The company has this robotic type email system for Customer Service that keeps send me emails talking about I can continue my education if I want to continue to pay. This is my last resort I'm reporting this company to the BBB, and any other Federal Agency because I am sick and tired of all the so call gurus charging outrages prices to get video content nothing to really study and mostly testimonies on the video. They are not providing any real substance and they are charging people thousand of dollars for coaching services, when they should just ask for coaching services upfront.
Response from MyMoneyEDUMar 17, 2023
Hi Sherry! We sincerely apologize for the the inconvenience. We truly value your business with us and there’s nothing we would love to do than to help you get the services you have paid for and be able to achieve your credit goals like other clients have shared in the previous reviews. Regarding the refund, we have responded to your email and provided some options as well but we have not received any response. Follow up email have been sent out too. We have also tried reaching out for a few times to further help you with your concern but we keep getting routed to your voicemail. Please know that we are all here to sort things out for you and check how we can further assist you. Again, we are deeply sorry for any inconvenience this may have caused you. We all hope to hear from you soon! -MyMoneyEDU Team
Latoya
Customer service does not address the questions that you ask. They also advise you that you will be charged a total of 3 payments per week and advised that 1 payment is for the program and the additional 2 are financing fees for the payment plan!!! This customer service is worst then getting an agent on the phone that has a severe foreign accent that barely speaks English 🤦🏽♀️
Response from MyMoneyEDUSep 22, 2022
Hi Latoya! We sincerely apologize for the confusion with the billing charges. It’s not the experience we wish to create for any of our customers. Please know that we appreciate your feedback. It will help us improve our services. We are glad that our team was able to get in touch with you yesterday and have resolved any misunderstanding with the charges. As discussed, our systems are not set up to charge 3 weekly payments instead, they were overlapped charges because of missed payments for the previous due dates. To prevent this from happening, clients can always reach out to us so we can help them with the payment schedule. We are happy that this issue has been sorted out and we are flattered to hear from you that you truly love the program. Please know as well that we have coached the representative who handled your concern and will make sure that this won't happen again. Thanks again for bringing it to our attention and allowing us to address it. We are diligently working on creating an amazing experience for our community. Always remember that we're here for you on this journey and we can't wait to witness you achieve your goals! Please keep us updated on your progress! Cheers, MyMoneyEDU Team
Ronnie G.
I AM STILL NOT ABLE TO GET TO THE CHEX SYSTEM SUPPRESSION LINK.
Response from MyMoneyEDUSep 22, 2022
Hi Ronnie! We are truly sorry for the inconvenience. Please know that we have responded to your email regarding this concern and have sent you the new link. Our team has also tried calling you to make sure that this issue is resolved and has sent you an SMS with the new link on it. Again, we apologize for the inconvenience. We want you to know that we appreciate your feedback. It will help us improve our services. Please reach out to [email protected] for any other questions or concerns. We're here to help you. Cheers, MyMoneyEDU Team
Patrice R.
Very poor experience. Not all modules are available upon purchase. I brought this the day before Thanksgiving. I tried to contact support but received a message that they were closed until Monday. I expressed that I couldn’t see the modules that I brought it for. They also hit my mailbox with tons of spam. Addressed content to the wrong name and had no record that I had purchased the product. So they sent more spam asking me to buy the product I had already brought. I paid $1497 for it. The spammed me so much all the way to the point that they offered it for $397. I was so annoyed with all the spam - over 32 emails in a few days plus the locked modules. Since support was closed o reached out Monday and requested a refund - which they denied bc three days had passed. But remember- they were CLOSED so I couldn’t review everything! I had not opened any of the content either. I filed a dispute with my CC. Four months later they lied over and over again to my CC saying I had used the product. Never acknowledged that they were closed during my 3 day cancellation period. It’s been a nightmare. Even on IG they had ppl in my inbox asking for an additional $500. I might be out of money but I do plan to report them to the FTC and the Attorney General office to ensure their poor business practices are documented. I doubt I’ll recovery my funds but it was the worse experience ever. Save your money. It’s bogus.
Response from MyMoneyEDUApr 5, 2022
We are sorry that you are unhappy with your experience, Patrice. Unfortunately, we’re unable to accommodate your request to give you the Black Friday sale discount to be fair to those who actually registered for the Black Friday sale. We want to assure you that your bank took our side with the dispute you raised with them based on the facts we provided. Also, rest assured that we do not communicate billing via social media platforms like Instagram. We suggest reporting that profile, as we are 100% sure it’s a fake profile. Thank you for leaving your feedback. We strive hard to make every customer experience enjoyable, and we’re sorry again we’ve not been able to meet your expectations this time. Sincerely, Kenney Conwell
Sakina
No, I asked for help with SmartCredit not Momeyedu.