Orrin S.
Doctor stood me up, and support did not respond.
I set everything up and my card was charged for the appointment, but Dr. Joel Durinka never called me and support never responded to me when I let them know Dr. Durinka wasn't calling. I waited almost an hour past my scheduled time before I cancelled my appointment with Dr. Durinka and rescheduled with Dr. Kevin Kargman. Dr. Kargman did call me, though a bit late, and the process from there was OK. I will not be using My MMJ Doctor again.
Response from My MMJ DoctorJun 16, 2026
Thank you for taking the time to share your experience, and we’re very sorry for the frustration you went through. We sincerely apologize that your initial appointment was missed and that you did not receive a timely response from support when you reached out. We understand how upsetting it is to be charged, prepared for your visit, and then not receive the expected call from the provider. That is not the experience we aim to deliver. We’re also sorry for the delay you experienced during your rescheduled appointment, even though we’re glad you were eventually able to connect with another doctor and continue your care. Your feedback is being taken seriously and will be reviewed with our clinical and support teams to help prevent situations like this in the future. We would also welcome the opportunity to look into your case directly if you are open to it. Thank you again for your honest feedback. We regret that we did not meet your expectations and appreciate you bringing this to our attention.