Ashlee
No one ever contacted me
No one ever contacted me
Response from MY MED REFILLS, LLCOct 31, 2025
Thank you for taking the time to share your feedback. We truly appreciate it, as it helps us continue improving our service. According to our records, your medication refill request was submitted on October 20, 2025. Within 16 minutes of you accessing the secure patient portal, the assigned provider sent a follow-up message requesting additional information. You responded initially, and the provider then sent a subsequent message seeking further clarification. Because our medication refill service is asynchronous, there are times when more details are required beyond the initial intake form. In certain cases, a video visit may be the most appropriate next step. In this instance, it appears that our last message in the portal did not receive a response. We understand you mentioned that “no one ever contacted me.” If this refers to contact by phone or email, please note that our primary communication channel is the secure patient portal, which ensures patient privacy and timely responses. Since there were no issues with portal access in your case, all communication was handled there. We pride ourselves on being responsive and committed to patient care, and we regret that your experience didn’t meet your expectations. We’d be happy to discuss this further to ensure your needs are met and to assist with your request. Thank you again for your feedback