MyLove MyTreasureModern fine jewelry designed for everyday wear. Maintenance-free, waterproof, non-tarnish and hypoallergenic — made to move with you through real life. Loved by 221,029+ happy women worldwide.
MyLove MyTreasure (mylovemytreasure.com) has 408 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Carly G.
wore tennis bracelet once for a couple hours and a stone fell out…very poor quality.
Response from MyLove MyTreasureJul 16, 2026
Hi Carly, We're sorry about that, we set the stones by hand, so it seems we didnt close the prongs enough on your bracelet. Can you reach out by mail to us at [email protected] We would love to replace it for free for you! ❤️ Looking forward to your mail so our customer happiness team can help you out!
Eyvonne B.
They don’t offer full credit. I look at my account they still taking money of my card. After they stated half credit only then they put some credit towards there merchandise. I don’t want to purchase anything else from the company I want my credit back I later request for full credit after excepting partial credit and keeping merchandise. When you back they stated I took the partial payment. Remind you they never game me the option for full credit
Response from MyLove MyTreasureJun 30, 2026
Hello Eyvonne! Thank you for your feedback. We were able to locate your order and confirm that you accepted our partial refund offer and chose to keep your order. Based on that agreement, a partial refund was processed to your original payment method on June 20. The promotional store credit that was added to your account is separate from your refund and was offered as a courtesy for use toward a future purchase. It is not a replacement for the refund that was issued. If you are not seeing the refunded amount in your account, we recommend contacting your bank or payment provider, as the refund has already been processed on our end and is now outside of our control. Unfortunately, we are unable to issue an additional refund, as the agreed-upon partial refund has already been completed. We appreciate your understanding and are happy to assist if you have any other questions feel free to reach out to our support [email protected].
Letrice A.
Never received my item. I have sent multiple emails to your company. My order name is different from the name in this review. I was sent an email from your company requesting my review. I didn’t just come to Trust Pilot on my own. I’ve only been told by your company that my item should arrive “ next week” or “wait a few days longer”. I’m tracking my package and it has not moved. Yet, you offer no support other than for me to wait. Thank you for your response. I understand that you do not personally handle package deliveries and that shipping carriers and customs delays can sometimes be outside of your direct control. However, as the customer, my purchase agreement is with your company, not with the carrier or supply chain. While I appreciate the explanation, I placed an order expecting to receive the item within the timeframe advertised, and the package has now been significantly delayed with no definite delivery date. I do not feel it is reasonable for me to continue waiting indefinitely without any resolution. At this point, I am requesting that you either: 1. Resend the item immediately, or 2. Issue a full refund for my order. I understand your policy regarding items considered “lost,” but from a customer standpoint I have paid for a product that I still do not have. I would appreciate a prompt resolution rather than continued uncertainty. Please let me know how you plan to resolve this matter. Sincerely, Carmen Anderson
Response from MyLove MyTreasureJun 26, 2026
Hi Anderson, As mentioned to you, customs picked out your package for inspection, but they already released it, so it's still in transit. It's not lost, its just delayed. This is something external and out of our control unfortuntately We've been in constant communication about this with you, and we've been keeping an eye on your package. We don't handdeliver packages, so once it leaves our warehouse it's in the hands of the carriers and USA/Worldwide supply chain. Unfortunately the reality is that customs sometimes picks out packages for inspection, which happened with yours, so that caused a delay. It will be there next week, depending again how fast the carriers are but its still moving You know how to reach us, but just to confirm, if you have any concerns or questions don't hesitate to reach out to us by mail at [email protected]
Deborah T.
And I want my 15% off coupon for writing these reviews. I feel like I should get 30% off my next order to compensate me for all this drama you're taking me through to keep me a satisfied customer. But I'm sure you won't and I'm also sure I won't be ordering from your company anymore once I get my jewelry.
Response from MyLove MyTreasureJun 10, 2026
Hi Deborah, As promised your package has been shipped out again, free of charge, after your first package got randomly picked out in customs for inspection and never got released, in which the package got considered 'lost in transit'. 2 days ago it already arrived at our international airport in Australia, and it's waiting on a spot on the plane to the USA right now. As another sorry from our side we issued you some store credit, see mailbox, that can be utilised on your next order. Hopefully this lightens the issue for you. And again, if you ever have any questions or concerns, don't hesitate to reach out by mail at [email protected] so our customer happiness team is always happy to help!
Deb
I’m sorry to leave this on as a review, however, I never got the bracelet and I can’t figure out how to contact you folks to tell you so. So I would appreciate someone contacting me thank you very much.
Response from MyLove MyTreasureJun 5, 2026
Hi Deb, We're sorry about this. Can you please reach out to us by mail at [email protected], our customer happiness team would love to locate your package! For next time, we have chatbot on our website in the bottom right in which you can contact us. We also have a contact page where it states our email adress. Or responding on of our order confirmation / delivery emails would've worked as well. Good to know for next time! For now we're looking forward to your mail so we can locate your package!
Maureen H.
Bracelet will not stay closed. It doesn't look like the one advertised. Not happy!
Response from MyLove MyTreasureJun 3, 2026
Hi Maureen, We're sorry to hear that you're not happy with your bracelet. Can you send us a mail at [email protected], as we would love to send you a free replacement if the clasp is malfunctioning/broken. Our customer happiness team is looking forward to your mail, so we can solve this for you! Please reach out so we can solve this for you! ❤️
Nancy T.
The bracelet turned me green less than a week after bought it
Response from MyLove MyTreasureApr 20, 2026
Hello Nancy! We’re really sorry to hear that, definitely not the experience we want for you with your bracelet. Please reach out to our support team at [email protected], and we’ll be more than happy to assist you with this and make it right.
customer
I haven't received my order and no response from u guys 😔
Response from MyLove MyTreasureMar 12, 2026
We’re really sorry to hear that you haven’t received your order yet. We’d be happy to help look into this for you. Unfortunately, we’re unable to locate your order from this message. Could you please provide the email address used to place the order or your order number? Once we have that information, we’ll be happy to check the status and help resolve this for you as soon as possible. If you haven’t already, you can also email our support team directly at [email protected], and we’ll make sure this gets sorted out for you right away.
