MyLove MyTreasureReviews of mylovemytreasure.com

Response from MyLove MyTreasureSep 4, 2026

Hi Allyson, Sascha here, head of customer support I'm sorry you've had this experience so far. This seems to be a faulty clasp problem, as we make these bracelet for 90% by hand, setting every aspect one by one, it could be a human mistake of not strenghting the clasp enough. We have a free replacement on damaged arrival policy, where we just replace it for free if it got damaged on arrival, which seems the case here. I would love to send the free replacements your way, so you can still enjoy your products! Looking forward to your confirmation by email so we can get it send your way!

Response from MyLove MyTreasureSep 3, 2026

Hi Annemarie, We take great pride in our high quality jewelry, especially comparing our quality and price to competitors in the market, we know that we're the best out there for price/quality comparison. We adhere to our clearly stated return policies on our refund & return policy page > https://mylovemytreasure.com/pages/return-and-refund-policy You were referring to a small sentence somewhere at the bottom of one of our hundreds of pages on the site, something that no one ever mentioned yet. None of our customers have ever mentioned that, nor was our team aware of it. This sentence was left over from our old policies back from 2025, something which hasn't been active for 8+ months. Sometimes a technical issue can occur when you have hundreds of pages on a website, and this was a case. We offered you an free exchange and that offers still stands if you want to use it, just mail us at [email protected] Wishing you a great rest of your day

Response from MyLove MyTreasureSep 2, 2026

Hi Lori, Your case has been so extreme there must have been going on something else then just normal everyday wear. We've never seen this in 2.000.000+ orders and counting, and that says a lot. Even till the point that we're doubting that this is actually our original product, and you're not confusing us with another brand you bought a similar tennis bracelet from, as we know lots of women like to shop around and buy similar items from multiple brands We have tens of thousands of customer who have worn their bracelet for 8 months, 1+ year, and even 2+ years straight without any problems. The picture you showed us is literally impossible with normal everyday wear on our product. We also haven't heard from you ever since the day you ordered with us and received the package 5 months. And then this complaint and image totally comes out of the blue, if it was really this bad you would've seen this weeks/months ago already, and you never reached out, so that is also a bit strange from your end At this point we think its also very courteous with all uncertain facts what you've actually done to the bracelet, and if its even ours and not a knockoff that youre confusing it with, as you're literally 1 out of 2.000.000 orders that has even gotten it. That we still offer a 50% replacement fee. If you still want to take this offer, feel free to reach out to us by email again at [email protected] Have a great rest of your day

Response from MyLove MyTreasureAug 31, 2026

Hi Joanne, We're sorry that it broke within a week, can you reach out to us by mail at [email protected] with photo or video proof We would love to send a free replacement bracelet to you! Looking forward to your mail so we can make this right!

Response from MyLove MyTreasureAug 19, 2026

Hi Ann Marie, We're sorry about it. Can you reach out to us by email at [email protected] so we can come up with a solution for you? We look forward to your mail!

Response from MyLove MyTreasureAug 11, 2026

Hi there, We only ever send emails to people who signed up to our email list. I also saddens us that you just didn't just send a mail to solve this matter, instead of leaving a 1* review out of nowhere. Because we work very hard to deliver great quality products and customer experience, and this 1* review gives of a totally wrong intent without us even doing something wrong, because like stated we never send emails to someone who didnt sign up for our email list. I'm not sure what your email address is, otherwise I would've unsubscribed you already. Feel feel to reach out to us by email at [email protected] so we can unsubscribe you. Or scroll down on the email and click unsubscribe. Have a great rest of your day.

Response from MyLove MyTreasureAug 10, 2026

Hi Judy, If all 3x don't work, your package definitely got damaged during transport by carriers. As we check all bracelets before shipping it out. But don't worry, we will make it right. Please reach out to us by mail at [email protected] with photos or a video showcasing the problem and we'lll replace them for free for you! Looking forward to your mail!

Response from MyLove MyTreasureAug 6, 2026

Hi Donna, Sorry about that. I just checked our ticketing system and we responded to both your emails, but you never came back with a response to us. Can you check your previous emails and answer us, so we can get the free replacement your way. Thank you so much!