William H.
Unauthorized Billing
On April 6, 2024, I searched for an old friend's phone number through MyLife. I was provided with a number, and I paid $1.00 for a one time, single search. The next day, I realized that I had been charged the $1.00, plus $155.40 for some type of membership that I never requested. Since then, I have sent four separate emails to MyLIfe's Member Support department requesting clarification and a refund...none have been answered. I have been able to locate two phone numbers, but neither one is ever answered and a recorded message simply directs callers requesting customer service to send an email. It is completely impossible to reach a live person. I can't help but conclude that MyLife is a totally fraudulent company. Although they provided some information, their business practices were deceptive at best and illegal at worst, and they clearly have no intention of responding to customer complaints. I would rate them at 0 stars if it was possible. This was a rip off...stay away from this company!
Response from MyLife.comAug 21, 2025
We’re truly sorry to hear that. Every message sent to our support team is reviewed and responded to in the order received. We’re sorry you feel this way. MyLife offers both free and paid services, and all purchases go through a confirmation and email receipt process. That said, we take billing issues seriously. Please contact us at [email protected]


