Jennn C.
Very misleading website
5/13/22 UPDATE: This was a website glitch that charged me over $300 and I refuse to pay to ship it back. That is not a solution. Please respond to my emails. Very misleading website. Never have experienced this with a retailer. I was charged over $300 and emailed them immediately to cancel everything (no phone number available on website) it has been days and no solution. They even proceeded to ship the merchandise even though I requested cancellation as soon i saw the order was processed for over $300! seconds after. Very upsetting.
Response from My Keto ChallengeMay 13, 2022
Hello Jenn, Our team appreciates your feedback because it has helped us understand how to help you out more clearly. Our primary mission is to ensure your satisfaction with our product, and thus, we are ready to fix this situation! We currently see that you are already in touch with our customer support team, who are aware of the situation and have already offered you a solution. Thank you for being so cooperative! In case you need further assistance, please do not hesitate to drop us an email at any time again. Sincerely, My Keto Challenge Team