My Islam StoreReviews of myislam.store

Response from My Islam StoreSep 24, 2026

Assalamu Alaikum, we sincerely apologize for the experience you have had. As a Muslim brand, honesty, trust and fulfilling our commitments are extremely important to us. We completely understand why such a long delivery delay would be frustrating and disappointing. This is not the standard we want to represent, and we are truly sorry if we have fallen short in your case. Please contact our support team directly at [email protected] with your order number so we can review your case and make sure it is handled properly as quickly as possible, insha’Allah. JazakAllahu Khairan for bringing this to our attention.

Response from My Islam StoreSep 24, 2026

Assalamu Alaikum, we’re sorry to hear that you haven’t had the experience you expected. Regarding the gummies, supplements are generally not something where you should expect a noticeable change after just one day or a very short period of time. They’re designed to be taken consistently as part of a healthy daily routine, and individual experiences can vary. Regarding the recurring charge, please contact us at [email protected] with your order number and the email address used for the purchase so our team can review the subscription and payment status for you. We also apologize if you have been waiting for a response. JazakAllahu Khairan for bringing this to our attention.

Response from My Islam StoreSep 24, 2026

Assalamu Alaikum, we’re sincerely sorry to hear about this experience. As a Muslim brand, trust, honesty and treating customers fairly are extremely important to us, so we take concerns like this seriously. You should never feel ignored when trying to cancel a subscription. Please email us again at [email protected] with your order number and the email address used for the purchase so we can review the subscription and recent charge as quickly as possible. We also apologize that your previous messages were not handled in a timely manner. That is not the standard we want to provide. JazakAllahu Khairan for bringing this to our attention, and insha’Allah we can get this resolved properly for you.

Response from My Islam StoreSep 24, 2026

Assalamu Alaikum, we’re sorry to hear about your frustration. We would like to clarify that subscriptions are not activated manually by our team. At checkout, customers choose themselves whether they want a one-time purchase or a subscription, and this is clearly shown in our store before the order is completed. We do not create recurring orders on behalf of customers. That being said, if you have contacted us to cancel and have not received a timely response, we sincerely apologize for that. Please email us at [email protected] with your order number and the email address used for the purchase so we can review your case and make sure it is handled properly. JazakAllahu Khairan for bringing this to our attention.

Response from My Islam StoreOct 4, 2026

Assalamu alaikum wa rahmatullahi wa barakatuh, We're really sorry you didn't hear back from us about your cancellation, we understand how frustrating that must be. Please send your order number or the email you signed up with to [email protected], and we'll cancel your subscription right away, inshaAllah. We're a genuine Muslim business, and we would never want anyone to feel stuck with something they didn't mean to sign up for. We hope to sort this out for you quickly. With kind regards, Maryam from MyIslam