My Islam StoreReviews of myislam.store

I placed Order #6939 on May 30, 2026. The product did not arrive until today, more than three weeks later. During that time, the tracking continued to show that it “was expected by June 12.” When I contacted My Islam Store customer service, I was told the package was coming from overseas and was delayed due to customs. However, when the product finally arrived, it came from Illinois, not from overseas. That was confusing and frustrating because the explanation I received did not match the final delivery information. When I ordered, I had no idea they ship their products from overseas and their products have to go through customs. I also asked to cancel my subscription before receiving even the first order. I was then told there was a “14-day notice” cancellation policy, but I could not find that policy clearly disclosed in the Terms & Conditions I reviewed. I asked them to direct me to the policy and to confirm cancellation. They responded that the cancellation request had been forwarded to management. As of now, I still have not received confirmation that my subscription has been cancelled or that no second order will be charged or shipped. They never got back to me. Please be advised that their website and the Shop App do not allow anyone to cancel subscriptions on their own. Overall, my experience was poor: delayed delivery, unclear tracking, inconsistent shipping information, and an unnecessarily difficult cancellation process. I would not recommend subscribing unless the company clearly confirms its cancellation terms upfront and improves customer service responsiveness.

This company is AWFUL -- first, my original tracking label indicated that the product is shipped from China. Second, it never arrived. I have been going back and forth with them now since May 24. This is the exchange since May: I have not received my package. Let us check - it shows it was delivered. I never received my items - I checked my security tape and it was never delivered. Let us check the local dispatcher. Never got back to me. I reach out again. They tell me it was never lost and delivered and will not issue me a refund. The WORST customer service - have been stringing me along for weeks. I wish I had read the other reviews on Shop before purchasing from here

Ordered a prayer mat didn’t receive it did say delivered but wasn’t tried contacting the company they said get in touch with delivery company but they didn’t get back to me also wouldn’t refund me.

Don’t buy from this website. They are scammers. I’ve ordered three praymats and three jilbabs on February 11th. total it cost 300 euros. Today is Mai 25th, and I didn’t receive anything. This is a huge scam. They also use fake good reviews on here. Ignore the good reviews you see here. They are also fake. There are so many people complaining about the website. Almost all of them say they don’t receive their order once they pay. DON’t BUY FROM my.Islam.store !!!!!!!!

I didn’t get my parcel I spend 170£ and I did like 2 months ago

Asalamualaykum brothers and sisters, Please read this review before you make any decision on purchasing from this company/website as I will walk you through my entire experience! Wallahi - this should be haram and illegal. DO NOT BUY! I made a purchase from this website and spent £80 - I did not look at the money and have any doubts as I genuinely felt like this was going towards a good cause and I remember thinking at the time may Allah bring blessings to this person for providing this service. For your information I made the order on 28th of February 2026 and we are now in 31st of March 2026. That is 32 days ago. Anyway, after receiving confirmation of my order I was notified that the package would be delivered within 2-3 days as this was meant to be a Eid present. This email was sent to me a week after I made the order. Apparently the issue was that the name I had chosen was too long - I was left confused as why I am being told this information so late into the process? So after giving them a new and much shorter name - I received an email saying that my order would arrive in 24/48hours. Still…no response - after getting in contact via email I was notified that the “team” has raised this issue and are looking into it. Keep in mind that I was spoken to in a very cold way and I felt no sense of responsibility whatsoever during this process. Till this day I have given them many chances and the benefit of the doubt to keep my patience. But I now come to conclusion that this is nothing but a big scam. I have notified the “team” that I am not happy with this experience and if I do not receive my full refund back within 24hours I will take this matter into small courts - not only will I raise a complaint but I will make it my mission to shut this scam of a company down! It will cost them much more than £80 as they will loose their business as well as pay for fees and be left to pay for compensation for this horrible experience. May Allah forgive you for putting people in pressure and uncomfortable situations for they only want to get closer to Allah and this is what you put them through.

I ordered two items Feb. 17th a praying mat and the Quran speaker. I waited 6 weeks for my item. They only sent half of my order. So I emailed them and told they were out of stock for the book. That came with the mat. I stated the book wasn't the problem. It was my missing item I never received. Which they got back with me and said oh sorry for the inconvenience. I thought you were speaking of the book. Full of shit. They never got back with me about sending my item. I told them I want my money back. So I filed a dispute. These people are scammers. Poor customers service.

Assalamualaykum, my name is Abdullah and It honestly doesn’t look like this when you get it, the service is actually terrible. I ordered almost $200 worth of things and was literally almost crying when they came. I would never give them my business again