MyHopscotchmyHopscotch | A Better Way To Buy A CarmyHopscotch customers save an average of $4,500 and hours of their time: guaranteed. Our concept is pretty simple: we do all the legwork and negotiating so you don’t have to.The only car buying service that negotiates:• Price• Trade-in value• Financing• Aftermarket ItemsmyHopscotch will get you a better deal than any other way of buying a car, plus• Save you the aggravation and countless hours of dealer negotiation• A personal advocate on your side from start to finish Our Spend-Less Guarantee• If you have any regrets about hiring us, we will refund 100% of your fee.• No fine print. No hidden conditions.
MyHopscotch (myhopscotch.com) has 51 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Derrick S.
They put in zero effort in finding my car. I realize it is a tough market right now and I had specific things I wanted and was not in a rush, but, how did I end up finding the car before they did if they were working on it? Not impressed. Would not recommend.
Andrew K.
I signed up with them only to be disappointed. Multiple times they simply disappeared from communication for WEEKS, then MONTHS at a time. Needless to say they stopped sending options and weren’t negotiating. When I called once to ask for a refund, the woman who answered the phone was confused who I was (even after giving my name and though she was my account manager). Really disappointing experience. Had to write for a refund 3 times over the course of months to get it. And completely unapologetic. Seeing all the positive reviews had me interested initially, so balancing this out with my first-hand experience for anyone else reading the reviews.
Erick M.
Terribly, terribly disappointed. I was looking for a very specific 2019 BMW and was having trouble finding one with the specs I wanted. I called them and felt confident with their 100% satisfaction guarantee. I quickly heard back from Paul, who told me my search was impossible and that the car does not exist. I told him I'd actually found two of them in Portland, but the one with my preferred spec was $5.5K over Blue Book. I'm in the SF Area, but he said he had the perfect person to bring it here. We hung up and he called the dealership and got $500 off and gave me a long story about the impossibility of the used car market. I felt bad that they didn't do better or find other options, but they made me promise on our first call not to bargain with the dealer directly once I signed on with MyHopscotch, and I respected that. I said yes to the car. Then he told me it would be weeks to get it delivered, so I decided to fly up to get it myself, as my previous car had been totaled and I needed a replacement. Paul had me text him my drivers license and insurance info for the dealership and put me in contact with them. But he left me to arrange the details. And I had to re-text the dealer the DL and insurance photos, since Paul had taken a picture of his phone screen with someone else's phone, and it was unreadable. Yes, that personal info got onto someone else's phone. I figured that MyHopscotch was working on paperwork and dealing with the dealer as promised, but when I got there two days later nothing was done and it was three hours of paperwork. So... 1. Hopscotch did not find the car - I did. 2. Hopscotch did not negotiate a deal. $500 on a $49K vehicle, even in a rough market, is pretty sad. 3. Hopscotch did not help me with my paperwork. So for about 10 minutes on the phone they charged $700 AND failed to deliver what they promised. After I drove 625 miles back home and thought about it, I told Paul my disappointment. I recounted that I did most of the work and was dissatisfied. I signed them on trusting that they would make a difference, but they did not. In fact, if they had NOT been involved, I would have taken more control and probably have asked about doing more of the paperwork remotely. So I told him I wasn't going to ask for a full refund, but rather that we split the fee, recognizing that the person who took the time to set me up before I spoke with him, and his (little) time was worth something. It ultimately didn't work out, but I didn't want to "stiff" them. He was indignant and said he'd call me back. He did a few minutes later and said no. I spoke with the initial contact person about my dissatisfaction and the fact that I trusted her initial statement about the money-back guarantee. She emailed me a statement (obviously pasted into her email, and probably written by Paul), saying "this matter has been discussed at all levels of our company and there is complete alignment among all about this matter" and refusing my reasonable suggestion. Looking at many reviews, it seems that everyone worked with Paul. I don't think this is a network of operatives as they sort of imply, but rather one or two guys doing the same web searches we all do. And in my case, not as well. The few hundred dollars I wasted is not the big deal - it's that they didn't deliver and refuse to be fair and decent about admitting it. Buyer Beware!
Response from MyHopscotchJul 1, 2021
Thank you, Erick, for your feedback. We are disappointed to hear that your experience with our service has fallen short of your expectations. You hired us out of frustration because you could not even get anyone to return your call at the dealership, let alone negotiate with you. You desired a very specific car (only a couple available in the whole country) and you needed it immediately and did not want to lose that car. After we made contact, negotiated the entire deal, and presented it to you, you expressed nothing but satisfaction. When we made the out-of-state delivery arrangements for you, you chose to fly in and drive it home because you wanted it “now”. You expressed nothing but satisfaction and praise during every step before moving on to the next. We are extremely disappointed to know otherwise. We feel terrible for declining your request for a discount when you contacted us weeks after you had your car. Regardless of how many thousands of clients we have served with total satisfaction, your feedback has forced us to look at our concern resolution processes. We are continuously seeking out ways to improve, and we are grateful to you for your feedback. We wish you all the best that life has to offer.
Chris M.
If I could give them zero or negative stars, I would. My brother recommended MyHopscotch to me based off of his good experience so I gave it a try. My represenative, Ryan Castillo seemed competent at first, but I found that NOT to be the case. I told him the kind of truck I wanted and the STARTING price I was looking for, which I thought could be found easily because I had seen multiple dealerships on cars.com and truecar.com advertising trucks starting well below my desired starting price. Well, Ryan was unable to find me a deal that was even remotely close to what I found. All the trucks he found started at le as least $2000-$3000 above the starting prices I found. When I asked them why this was so, he tried to condescend to me that I didn't know about tax, titke, license, extra fees, etc. I was well aware of these fees, but he was unable to find a better starting price than I could....and I literally only looked for 5 minutes. I sent him some of the deals I found and he thought they were good so he tried to set up a deal and the deal fell through basically because he did not ask simple questions. The dealer was dishonest, but we wouldnt have wasted time with them if Ryan hadn't been so incompetent and asked the right questions from the jump. After going through more of the same with him on 1 or 2 mkre trucks, I decided that this was not for me as MYHOPSCOTCH DOES ABSOLUTELY NOTHING LIKE THEY ADVERTISE. I inquired about a refund, which I knew I wasn't going to get based on the dishonesty of Ryan I had ready experienced. But I wrote a well thought out email explaining my grievences in a respectful manner. All he did was plead with me to keep trying and when I said I would rather not, he said he would speak to his supervisor. Instead, Ryan just never responded to me again. This company is horrible. DO NOT USE THEM. If you dk, try to get another represenative THAT IS NOT RYAN CASTILLO. He is 100% unprofessional.
Michael
This program may work well out on the coasts or if you are purchasing a new car, but the program was not very good when one is purchasing a used car in the MidWest. I wound up spending more on their service fee than what they saved me, and they made the process actually more complicated, as they were a middle man and were unfamiliar with the area, car dealers, and options. There was no help with finding a lender, and I felt like I was forgotten about. UPDATE- They also do not stand by their "refund for any reason" statement within the service agreement. 1 Star
Carl
It was a waste of my money. The dealership I bought my car from wouldn't even deal with a third party.
