MJ
Product exchange
I ordered the 3D Photo Brick Puzzle –it arrived in good condition at the alotted shipping date. The only thing I did not like is the lay out of the photo on the Brick. The photo was covered by the design. I used a landscape oriented photo and requested via email for an exchange. Grace promptly responded to my email and was told that the photo should be portrait oriented. I told Grace that they don't have the option to preview the product prior to finalizing the order. If they have the preview, i could have known that a portrait oriented photo would look better. She advised me to send another photo with the correct orientation so they can process the exchange. I requested to send me a preview of the product prior to finalizing the order. They did send me the preview and was charged only with the shipping fee. I was really happy with how Grace took extra care and promptness to facilitate the exchange. I was very pleased with the product! Grace also acknowledged that the suggestion for a preview be installed in their website to prevent such situation as mine to happen in the future. Big shout out to Grace! Thank you for all your help!



