P D.
I ordered two twin xl simple latex …
I ordered two twin xl simple latex mattresses and two rwin xl latex toppers (2") to be placed next to each other as a king. The company was nice to give me their sale discount even thou I ordered 1 day to late. Disapointed in the mattresses that the stitching is sloppy and the inner stitching was undone when unpackaging one off the mattress. I have later discovered it on the second mattress as well. Also the sides are kind of uneven. One of the mattress had a horrible harch smell that lasted for over 3 weeks, slowly gone away. One mattress had less of a smell. The toppers are so uneven on the edges, seems the person who sewed them were in a hurry or didnt like his job. Stitching is overlapping and sinch a big part is just compressed with this stitching it doesnt really work for us to place the two twin xl as one king. I was debating to replace to a king topper and would if the stitching was sot so sloppy made. The feel of the mattresses and the topper together is really nice. Customer service I find could be a bit better. I asked in an email about our trial and to explain in case we like to send the mattresses back and didnt hear back. When i asked about the stitching that had come undone, they stated this was not affecting the mattress itself.
Response from My Green MattressOct 16, 2017
Hi, Pia. We're sorry that the mattresses and toppers are not a right fit for you. We have addressed the issues you've explained here with you in the past, but please give us a call or shoot us an email as soon as you can because it seems like there still may be some confusion here. We want to make sure you're taken care of right away. Best, My Green Mattress



