Stuart B.
Be very careful with your return - Update Issue Resolved!
Bought a range finder from My Golfing Store online. Good price but in the end I decided to return it. They are “online” only for ordering; any returns involve you hand filling out a form, creating your own mailing label and sending it back. No RMA, no store provided label, no tracking number. So I sent it back via USPS. After several weeks I contacted them and they said someone would get back with me in 24-48 hours. Another week goes by and I called again. I provided them the tracking number USPS provided me but somehow that number was not correct (my fault) but I am 100% sure it went to the right address (the one on the form). They say they don’t have it and the only way they can track it is the USPS tracking number. After a couple of email exchanges with customer service they lost an opportunity to make a customer for life by just making it right and instead lost me and all my golfing friends as customers for life. It all could have been prevented by having a more modern, automated return system. UPDATE: Received a call from Rob at My Golfing Store this morning. We discussed the issue above and he was very helpful in both explaining their return process and listening to my position. They are going to provide the refund and have now earned my loyalty and I look forward to my next purchase at My Golfing Store.
Response from My Golfing StoreOct 23, 2024
Hi Stuart, Thank you for your message. We're happy to hear you spoke with Rob and the issue was resolved. Feel free to follow up with any additional questions!



