FortivaReviews of myfortiva.com

Very helpful and understanding to my situation.

The customer service representative was outstanding in performing her job. The representative was extremely helpful, knowledgeable and friendly. The automated system was brief so I didn't have to wait long to speak with a representative. Overall experience was great.

The representative that I spoke with was helpful but somewhat short and ready to move on and talking fast.

I called to advise I accidentally made two payments this month and I wanted to remove one. He confirmed and said the extra payment had been removed. So quick the response and I feel relieved that it was corrected so quickly. Excellent Thank you Marina Westcott

I called to ask why my replacement card hadn't arrived. Rep was friendly and courteous. Rep assured me that I would receive my card soon and credit back the expedite fee that was charged for mailing out card, since it was past the three business days.

He was a great help

The agent was very helpful, she showed patience and she spoke in a respectful manner. Very likable. She seemed to care that my issue was resolved.

I called customer service about a temporary hold on my account, verified the charges in question and they resolved the issue within a matter of minutes. Very pleased with the customer service.