Mark H.
Malcom deserves a raise !
Malcom was polite, patient, and had a great sense of humor, which is crucial for a customer service agent. He took his time explaining my options and was diligent about finding the best options for my flight(s). I guarantee you guys are not paying him enough. He is now in my contact list on my phone, and I will be calling him directly for all my flights in the future. Give the man a raise! Please...




