Beverly L.
Sam handled my frustration and calmed me down over my booking mistake
I made a terrible mistake with the dates of the flight I was booking for my grandson. As soon as I pressed 'book the flight' I realized I was off by a month. I immediately called the 1 800 number for My Flight Mart and was lucky enough to get Sam as a representative. He worked really hard to calm me down and reassure me that he could cancel the original booking and book the flight for the correct dates. He gave me his personal extension number in the event I had any further questions. I called him back a couple of times and each time he was very patient, professional and polite. He is exactly the kind of employee a company like this needs to walk people like me through the process when it's new to them. This company has a real asset in Sam. I hope they know it.



