My Fast PCReviews of myfastpc.com

Did not fix the problem at all and I want to cancel this. You got the 2 hundred dollars out of me but no more. Please cancel now

The first time I used My Fast PC, I had great success. A few weeks later I picked up a virus and contacted My Fast PC again. An agent worked on my computer and could not get rid of the virus. He told me that I needed to have a repairman come to my home in person in order to get rid of it. He said that since he hadn't been able to rid my computer of the virus, I would only be charged $75 instead of $150. He said this would be credited to my charge card. Unfortunately, I was charged the full amount of $150. I would appreciate being credited for $75 since the work was unsuccessful. If I am credited, I will feel like using My Fast PC again; if not, I doubt that I'll use you again. I don't think you should charge me for work that was not done.

I payed my 100.00 dollars and now I have some realy nasty virises I cannot remove. Thanks alot!!!!

My Fast PC was unable to fix my system but I was still charged for their service. When I told them they were unable to improve the speed of my computer they refunded the full charge in a prompt manner. They handled my complaint very professionally.

I PURCHASED THE $200 CLEANING OF MY COMPUTER, I ALSO PURCHASED YOUR MONTHLY FEE TO HAVE MY COMPUTER REPAIRED IF ANYTHING WERE TO HAPPEN. YOUR FIRST AGENT IAN, DID A FANTASTIC JOB ON GETTING MY COMPUTER BACK IN ORDER. LESS THAT A MONTH AFTER I HAD MY COMPUTER CLEANED AND ORGANIZED, I STARTED HAVING PROBLEMS AGAIN. I HAD CALLED TO SEE IF I COULD HAVE SOMEONE LOOK INTO MY PROBLEM. I CALLED AND YOUR AGENT INFORMED ME THAT MY DEBIT CARD WOULD NOT ACCEPT PAYMENT. I INFORMED THE AGENT THAT THE DEBIT CARD WAS SHUT DOWN BY CHASE, DUE TO A HACKER TRIED TO GET MONEY OUT OF IT. I WAS INFORMED OF THIS WITHIN 24 HOURS OF THE CARD WAS NOT ACTIVE. WHEN TALKING TO CHASE ABOUT THIS IS CREATING A PROBLEM FOR ME, AND ALL THE COMPANIES THAT USED THIS CARD AS A FORM OF PAYMENT MONTHLY. THE CHASE AGENT WAS SENDING ME A NEW CARD ASAP. THERE WAS NO QUICK ANSWER AS TO HOW ARE THESE COMPANIES SUPPOSE TO GET THERE MONEY. CHASE INFORMED ME TO CALL ALL THE COMPANIES INVOLVED AND EXPLAIN THE SITUATION. WHEN I CALLED TO SEE IF THIS PROBLEM THAT JUST HAPPENED LESS THAN A MONTH OF HAVING MY COMPUTER CLEANED, I INFORMED THE AGENT OF MY SITUATION, AND HIS REPLY WAS I CAN'T DO ANYTHING UNTIL I GET MY NEW CARD. I ASKED YOUR AGENT IF HE COULD JUST TAKE A LOOK AT IT AND IF IT WAS A QUICK FIX, I THOUGHT HE WOULD JUST TRY SOMETHING. HE REFUSED TO DO ANYTHING BUT SAY I CAN'T HELP YOU. WHEN I RECEIVED MY NEW CARD, I CALLED YOU COMPANY AGAIN AND INFORMED THE THIRD AGENT OF WHAT HAD HAPPENED, I GAVE YOUR AGENT MY NEW CARD # AND HE INVESTIGATED WHAT PROBLEMS I HAD. IT WAS FIXED IN JUST MINUTES. YOUR AGENT INFORMED ME THAT I HAD HAD LOST THE CROME PART OF MY BROWSER. THAT WAS ALL AND IT WAS FIXED. I LOST WEEKS OF NOT BEING ABLE TO USE MY COMPUTER, WHICH I COULD NOT USE MY COMPUTER TO GET A HOLD OF OTHER COMPANIES TO INFORM THEM OF MY SITUATION, SO i WOULD NOT HAVE TO GO THROUGH HOURS OF BEING ON THE PHONE, WAITING FOR A HUMAN TO TALK TO. I WOULD OF BEEN VERY HAPPY IF THE AGENT WOULD OF LOOKED AT MY RECORDS, AND SEE THAT THE PAYMENT OF THE $200 WAS ALREADY PAID, AND THE MONTHLY CHARGE WOULD BE TAKEN OUT IN 30 DAY'S. CUSTOMER SERVICE IS YOUR BREAD AND BUTTER. THE SECOND AGENT I SPOKE TO, WHO REFUSED TO EVEN DEAL WITH ME IN EVERY WAY, SHOULD OF SEEN THAT PAYING $200, WOULD JUSTIFY JUST TAKING A LOOK AT WHAT COULD BE WRONG WITH MY COMPUTER, AND I DID NOT EXPECT HIM TO SPEND HOURS , I JUST ASKED IF HE COULD TAKE A FEW MINUTES OUT AND NOT TO BE INVOLVED WITH A TWO HOUR FIX. I WOULD SAY IAN WHO GAVE ME GREAT SERVICE, GETS HIGH MARKS FOR THE TIME HE SPENT AND ALWAYS INFORMED ME OF WHAT WAS GOING ON. YOUR AGENT WHO REFUSED TO DO ANYTHING, I WOULD FIRE. CUSTOMER SERVICE IS YOUR BUSINESS, AND TAKING CARE OF YOUR CUSTOMER, AND SOMETIMES THESE PROBLEMS OF ONLY USING A DEBIT CARD FOR PAYMENT, AND NO OTHER CHOICES TO PAY YOUR COMPANY WITH, LIKE MY ROUTING NUMBER TO MY CHECKING ACCOUNT, I HAVE NO CONTROL IF CHASE SHUTS DOWN MY DEBIT CARD DUE TO THIEVES TRYING TO TAKE MONEY OUT OF MY ACCOUNT. IF YOU WANT YOUR MONEY, AND THIS IS THE ONLY WAY YOU WOULD ACCEPT MY PAYMENT IS THROUGH A DEBIT CARD, I FEEL THE COMPANY SHOULD TAKE ANOTHER LOOK AT HOW TO RESOLVE A PROBLEM LIKE THIS, AND TAKE CARE OF YOUR CUSTOMERS. I KNOW I AM NOT THE ONLY ONE WHO HAS BEEN TAKEN ADVANTAGE OF, IN GOOD FAITH PROVIDE ANOTHER FORM OF PAYMENT. I DON'T USE CREDIT CARDS, EXCEPT FOR MY DEBIT CARD. I PAY CASH OR CHECK. IF I AM IN THIS SITUATION AGAIN, AND ONE OF YOUR AGENTS REFUSES TO HELP ME, I WILL CLOSE MY ACCOUNT, AND SERVICES WITH YOUR COMPANY AND FIND A COMPANY WHO CAN SOLVE MY PROBLEMS OF PAYMENT BY ACCEPTING OTHER MEANS OF PAYMENT. I WOULD GIVE YOUR COMPANY A 10, BEING THE BEST, BUT WITH YOUR SECOND AGENT I WOULD GIVE HIM A ZERO. THIS IS 50% SATISFACTION. IS THIS THE TYPE OF CUSTOMER SERVICE GRADING YOU WOULD ACCEPT. I AM NOT THAT CONFIDENT IN YOUR PROVIDING SERVICE AT THIS TIME. I JUST NOTICED THERE WAS ANOTHER CHARGE OF $200, AND I HAVE TO CHECK TO SEE IF THIS IS THE SECOND TIME I HAD TO PAY THE ONE TIME CHARGE OF $200. I AM REVIEWING MY RECORDS TO SEE IF I WAS TAKEN ADVANTAGE OF, BY CHARGING ME TWICE. THIS IS WHAT HAPPENS IN DEBIT CARDS, ONCE YOU GIVE A COMPANY YOUR CARD NUMBER, I HAVE CAUGHT OTHER COMPANIES TAKING OUT CHARGES 2 TIMES A MONTH. JOHN MADDEN

I still often get a "no response" when on Firefox, and often the machine will freeze up for several minutes.