My Fast PCReviews of myfastpc.com

Response from My Fast PCMay 14, 2015

Hello Laura, We are sorry to hear about your poor experience. The last note we had was on the day of your initial issue and the tech receipt was signed stating satisfaction of the work completed. With all our cleans, we have a 2 week warranty period. If you will allow, we can reconnect with you and have our technician resolve this for you. Please contact us at 1-800-573-8028 if you have any further questions or like to reconnect with a technician. Thank You

Response from My Fast PCMay 14, 2015

Hello Sheila, We have refunded the initial cost of our service on May 7, 2015. I have emailed a receipt of this action. I advise you to contact your bank for further assistance. Thank You

Response from My Fast PCApr 9, 2015

Hello Pierre, My name is Ethline F. and I will be working with you to resolve this issue immediately. I first want to state that we take these concerns seriously and value our customer's feedback immensely. If you will allow, I would appreciate your aunt's name so I can review her account. In regards to the legitimacy of our company, we are not a scam. We have a satisfactory score with the BBB and are working daily to improve our score. We also do not falsify reviews to promote our business. I do apologize that you feel this way and I hope through further discussion we can resolve this for you. Thank you Ethline Faatoafe Customer Service Manager [email protected] 800-573-8028

Response from My Fast PCMar 5, 2015

Hello Thomas, We are sad to hear that you are not satisfied with our service. You initially purchased service on March 3, 2015 and your computer was under our service for about 4 hours. This is the average time we need to provide a full clean. We also spoke with you yesterday and we don't have any issues reported that have not been resolved. We will be calling you shortly to have this quickly resolve for you. Thank You Ethline Faatoafe Customer Service Manager [email protected] 800-573-80028

Response from My Fast PCMar 4, 2015

Hello Shirley, We are sorry to hear that you're still experiencing issues. I have reviewed your initial call with our sales analyst when you first purchased service from My Fast PC. You were offered a free month for joining. The agreement was read to you and electronically signed. The agreement stated the early termination fee of $100 if the account was not cancelled in 3 days. You purchased the service on January 1, 2015 and used it often until January 15, 2015. All reports ended with your satisfaction. The next call we received was on February 2, 2015 requesting to cancel. You expressed you were still experiencing some difficulties and we offered to reconnect. If you will allow, I would love to assign a technician to your account and help you resolve this immediately. We will be contacting you shortly. If you would like to contact me further, please feel free to email or call me. Thank You Ethline Faatoafe Customer Service Manager [email protected] 800-573-8028

Response from My Fast PCMar 3, 2015

Hello William, I apologize your My Fast PC experience was not positive. I have reviewed your account and initial phone call you had with one of our sales analyst at the time of your purchase. The agreement was read in full and confirmed with your electronic signature. The agreement states you of the 3 day right of recession period, failure to cancel within this period resulted in the early termination fee. If you would like to discuss this further my information is listed below, please feel free to reach out to me with any additional questions. Thank You Ethline Faatoafe Customer Service Manager [email protected] 800-573-8028

Response from My Fast PCFeb 24, 2015

Hello Don, Please accept our sincere apologies for the inconvenience you may have experienced. You initially purchase a one-time service clean on September 29, 2014. All of our one-time services and membership packages have a 2 week warranty. Unfortunately, we do not have any records of you notifying us after September 29,2014. This is the date the service was purchased and the computer received a full system clean. If you have any further questions or comments regarding this matter, please feel free to discuss it with us. Thank You Ethline Faatoafe Customer Service Manager 800-573-8028 [email protected]