myfacegiftsReviews of myfacegifts.com

The actual product turned out well, but I ordered it in August with expedited shipping. I only actually got it after me reaching out to them multiple times in mid-NOVEMBER. They refunded the expedited shipping fee, but since I paid for it initially since I needed the item quickly, it was really no consolation. Very frustrating experience and I would never use them again.

Please do not waste your money on this “service”. Very soon after ordering I was sent a picture of the molding based off my personal photo. I raised concerns that the skin color was significantly different then the person being caricatured. They said they could not adjust skin tone and refused to cancel my order. Even worse, after receiving this piece of crap, I should note that the fade style haircut of reality is cut more like a shag on this doll and that the doll broke the first day we received it.

I ordered a product for a birthday in May. It is now September and I still have not received the product. I have had to constantly chase them for updates. I was told on the 22nd May that the order will be shipped soon and would take 10 -15 days. I followed up in June as I had still not received anything to which I was told over the holidays their production time may vary, they also mentioned that several changes would add time, I had not requested any changes. Back in May i had asked them how long a change would take and if it would impact the delivery date to NOT do any changes. They continued with updates telling me it would be delivered early July and supplied me with a tracking website called YunTrack and told me it would be delivered by Royal Mail. I was informed by them after chasing again in July that the order had attempted delivery, if Royal Mail attempt a delivery they supply an "attempted delivery" card - I was not supplied with this and was only made aware that they had attempted delivery by MyFaceGifts late July. I have again been chasing all through August to rearrange delivery and have been told this week 12/09/19 that the Shipping Company has destroyed my order and they will not offer a refund. DO NOT trust this company I believe they have been creating delays to push past a refund clause and this is a TOTAL scam

Very poor quality and doesn't arrive for over a month customer services wont help you Avoid at all cost

Do not buy from this company! I believe it is actually a scam!! I ordered my item and after 4 weeks..... nothing. I contacted them and they told me it was still being ‘processed’. So at this point it should have been made, posted and arrived already. They then promised to send it to me within the next 3 days...still nothing. Then they said to wait another week....still nothing. What I did notice was that it was getting very close to the time limit for getting a refund through PayPal. So I started to believe they were knocking me back so that I couldn't get a refund. So I contacted them though PayPal and asked for a refund. They messaged me telling me to close the dispute as they had already posted it and upgraded me to first class. I’d had enough by this stage and opened a dispute with PayPal. I was refunded within a day. Thank goodness for PayPal because here I am 3 months later after they had supposedly already posted it and guess what.....nothing. Do not buy from this company! You’ll just get scammed out of your money and for me that was would have been £65. Avoid at all costs!