Mydressline by Iness CoutureReviews of mydressline.com

I ordered a dress for a work event, and got notification it was delivered. Except it wasn't, it was literally abandoned by the delivery driver in an unsafe location outside my property and then by the time I returned was no longer there - it had been left in full view of a busy road and footpath, not hidden behind anything at all. No card left. Whilst this is NOT the fault of Mydressline the rest has been truly shocking. I contacted Mydressline as soon as I had checked all around the property and with my neighbours to make sure they hadn't take it in, and was told that I needed to contact FedEx UK to open a claim. Working in the industry I do I was a little surprised at this as I know UK shipping companies rarely engage with the receiver as the contract is with the sender. I contacted FedEx UK and was told that they had raised this with the depot and it was not something they would expect from their driver and apologised. They sent me a recipient claim form and acknowledged they had failed to deliver. Under UK consumer law until the parcel is in my hands I cannot be considered to have received it; a photo of a parcel outside a door does not represent proof of delivery. I have never stated leaving any parcel in this place is safe. FedEx UK then told me they had a limit of what they could pay out to me directly and this is linked to the weight of the item. Unfortunately this equated to £55 against a nearly £400 dress. FedEx told me to go back to the seller and get them to raise a claim and to refund me. Under UK law this is exactly what needs to happen. I contacted Mydressline to explain what FedEx UK had said and was told 'we do not issue refunds especially when it is showing delivered'. They then went on to say that they would contact FedEx to run an investigation and file a claim, but the context was very clear, they would not be issuing a refund. I responded to say their reply was not acceptable under UK consumer law, and the reply intimated I was just stating that it hadn't been received. I have even spoken with the local police about this just in case a crime reference number was needed, however the abandoning of a parcel means it wasn't stolen from me, but from the seller. The person I was talking to kept saying that investigations need to take place, despite FedEx UK having already undertaken one, and I called them out for the flat out statement that refunds are not given without then explaining the nuances of their meaning. This was then met with a reply that they never stated no refunds - see the quote above which clearly shows this having been stated. Overall at this point the level of rudeness and aggressiveness was unbelievable. The last communication was me calling that out, and then saying I would only expect to hear from them once they had heard back from FedEx. I did this to prevent this escalating beyond this point, thankfully the company did not respond further. Overall they have tried to wash their hands of this issue, and when called out on their blanket statement responded with aggression and rudeness. I am fully expecting this review to either be disputed, or for me to be accused of being a rival company but I can assure you I am not, I am simply a lady who bought a dress in good faith and when issues arose with delivery on the receiving end of aggressive and rude responses in what I believe to be an attempt to intimidate me into going away. UPDATE: The person I have been speaking to has now threatened to post a photo of my front door for all to see as proof the parcel wasn't left kerbside as I have apparently stated, that is despite me clearly stating a photo outside my door doesn't prove delivery, and the parcel was abandoned outside my property. Do yourselves a favour and don't deal with this appalling company who resort to threats. FURTHER UPDATE: I raised a chargeback with my credit card company after Mydressline repeatedly failed to file a claim with FedEx. I believe this is because no insurance was taken out on the parcel, as told to me by FedEx. At almost the time limit for dispute of this chargeback Mydressline did just that, disputed it. They claimed that I was making the loss up, despite my bank being furnished with the Ring camera footage showing the parcel being left on my doorstep and then someone else taking it. My entire property is covered by cameras so the accusation I was making it up was somewhat futile. My bank informed me they had all the information needed to settle in my favour. Their response below shows scant disregard for the whole issue- customs fees should be included in the whole amount paid by the customer so is irrelevant, video footage shows the parcel being stolen, and to state I kept a parcel that was never received is outright lies. FedEx have confirmed no investigation was initiated by the supplier, and confirmed to never have been delivered to me.

If I could do zero stars, I would, I will make sure that every TikTok influencer I know spreads the word about what a horrible company this is. It took me every penny that I saved up to buy a dress for my daughter’s wedding that did not fit me right and did not look good and she refuses to let me return the dress!!! $503! I’m struggling financially as it is! What dresscompany out there does not let you return a dress if it does not fit and one time exchange only so that means if you get another dress and it doesn’t fit your screwed out of the money! Stay far away from this company I will make sure it is all over the Internet!!

BE AWARE…I had a terrible experience with mydressline online retailer. The customer service which is the owner has the nastiest attitude and is dishonest and incompetent. Although I was fully aware of her policies before my purchase it didn't matter to her. She doesn't adhere to her policies, makes up new ones for her benefit, and provides inaccurate size charts. She's a con artist. First, she gave me such a hard time exchanging the defective dress and was charging me $85 for the restocking fee plus shipping fees to exchange the same dress for a smaller size. After I sent the dress back for an exchange she falsely accused me of damaging the dress, refused a replacement, and kept the payment. Luckily I had evidence and I managed to get a refund after disputing the charges. I am warning others to avoid shopping with Mydressline and her physical location. STAY AWAY as far as you can.

Be aware! I bought this dress for an important event and ordered a size small, which is my usual size. However, when it arrived, it didn’t fit at all. I immediately put it back in the box and emailed the company to request a return. While I appreciated the option for overnight shipping, which I paid for, the fit was my primary concern. I placed the dress back in the box and contacted the company again. Unfortunately, I was informed that the item couldn’t be returned, only exchanged for a different size. The company makes it very difficult to return items, so I had no choice but to request a different size. By the time the exchange process started, I missed the event because I didn’t have the dress to wear. When I inspected the dress, I found several defects, which was extremely disappointing considering the price. I even took a video and sent it to the company. The quality of this item does not justify the cost as well as sizing is off. I’m sharing my honest experience to warn others don’t buy from this company. I was willing to pay a premium for what I expected to be a high quality product, but instead, I received not only sizing off but a defective item . The company doesn’t take these issues seriously, and their difficult return policy raises concerns about their business practices. If you’re considering purchasing from this company, be aware that you may not be able to return defective items, and the quality might not match the price. I will continue to share honest reviews based on my experience. Stay away from this company and their products. This is the most ridiculous thing I’ve ever come across a $1,000 dress, And they won’t exchange it for my size. They expecting me to accept a size 6 and have a seamstress adjust it. That’s the dumbest thing I’ve heard. Dont buy From this Company!!! This company does not comply with consumer protection laws by refusing refunds and fair exchanges. They declined my request for the correct size and forced me to accept a size they had in stock. I recommend avoiding this company and contacting your state’s consumer protection office if you experience similar issues. Their practices are unacceptable.

DO NOT ORDER FROM THIS COMPANY!! THEY ARE SO RUDE, AND UGLY QUALITY DRESSES

Worse experience from an online retailer ever. I urge you to steer clear of this site. The owner is extremely unprofessional and rude. My dress was not shipped via the expedited method I paid for. When I asked for a refund she became hostile and said she would cancel the order. All this over $15. Then after SHE initiated the cancellation, she refused to refund me immediately. There are so many reputable sites out there selling the same thing. Save yourself the money and hassle and buy from someone else. NOT A REPUTABLE BUSINESS! BUYER BEWARE!

Horrible experience. I specifically asked them about the dress sizing to make sure I order the correct size. They told me the dress runs true to size so I ordered the dress that fit my waistline of 30”. The dress arrives and the waistband is 34”. The entire dress is massive. The measurements of this dress correspond with the Mac Duggal size chart of a size 10/12. Not a size 8 You are putting your trust that they know the sizing of the dresses that they sell as they have a no refund policy, you either pay them a “insurance fee” or you get stuck with a credit for a poor fitted dress after they lied about sizing. They also “threatened” me for posting this review. “You are now placed on a black list of customers in over 400,000 stores, thank you for the great review” I replied that my review was a honest review and their response was “As if I care about your “honest” reviews. Will be taken down anyway :)“ I am not a competitor posting a fake review as they accuse all the negative reviewers. I would not recommend this company at all.

I had a very bad experience with this website...I’ve ordered a dress from Feriani couture and I’ve sent them my measures and she recommended size 20 , I paid for express courier, the dress came super huge, I had doubts about this dress, i think it is fake from the quality of the finishing and only 1 poor tag with size on it and name of designer nothing about where it’s made or type of fabric or how to look after it, so so cheap.. I’ve requested to return it and get another dress from their selection, but she refused and said that I have to get from the same designer only, and exchange size only...and offered me the same model but smaller size, which she recommended size 16 ( 2 sizes down )... I’ve sent it back and requested to be sent to me by their free international courier ( as I’ve spent more than $1100 AUD already) but she asked me to pay $50 USD after negotiations..the dress size 16 came almost identical to the original dress size 20, huge , I think she just altered size 20 a bit and send it to me. I’ve contacted my dress online hoping she can organize a refund but she refused of course and she said they don’t do refund.. I have a screen shot from her website stating “ return options available“..when I asked her about that she said” it’s not applicable “. From my experience, I believe they sell copies from the original, Also the measures chart on their website had nothing to do with the actual dress that came...The whole experience with this website is full of misleading information and I regret that my luck led me to this website.... I highly advise everyone to be careful and don’t trust them..