mycubesafe.comReviews of mycubesafe.com

DO NOT BUY! Faulty Product & Total Customer Service BlackoutWe purchased a BioCube Max Fire Safe for $2,000, expecting a reliable security solution. Instead, we got a faulty product and a company that completely ignores its customers. The Timeline of Failures: January 2024: Purchased the safe. May 2025 (16 months later): The safe failed to lock, repeatedly throwing an "Operation Failed" error. Customer service had us troubleshoot, failed to fix it, and eventually mailed us a replacement locking mechanism. It took us over an hour to install it ourselves. June 2026 (One year later): The replacement mechanism failed in the exact same manner.The Customer Service Nightmare: We contacted MyCube on June 15, 2026. After making us repeat the same useless troubleshooting steps, a representative told us on June 18 that they were "investigating a solution with the team." Since that day, I have sent more than 10 follow-up emails and have received zero responses. They have completely ignored me for over 30 days, even after I warned them I would be posting public reviews. A Major Safety Hazard: Because this safe cannot perform its most basic function—locking—we currently have unsecured firearms in our home. Even the manual physical backup key fails to lock and secure the safe. There is absolutely no way to bypass the broken internal mechanism to lock it. This is no longer just a financial issue; it is a serious household safety hazard caused by a blatant product design flaw. We are now out $2,000 for a paperweight that lasted less than two and a half years, and we are forced to buy a completely new safe from a competitor. MyCube does not stand behind its products, nor do they care about customer safety. Save your money and avoid this company at all costs. Update...I was contacted by phone to apologize for the oversight. Apparently, their new AI system was routing communication to spam. They did work toward solving the situation by sending us another locking mechanism that they claim is the newer upgraded version, and they are confident we will not have further issues. The person I spoke with was very embarrassed with the situation, very apologetic, and personally told me to contact her moving forward. I do appreciate the follow up, and I hope we do not have further concerns moving forward.

;; if I could give 0 stars I absolutely would. this is the worst safe company that exists, in the past two years I have spent $2000. They are very, very slick too. You will contact them about the problems you have with your safe. They will take forever answering and ask you for pictures videos multiple times even though you’ve already sent them then you will start getting frustrated and they say they will escalate the situation. But their trick is they escalate the situation for so long without getting anything done to the point where your warranty expires and then next thing you know, they tell you sorry we can’t do anything to help you because your warranty expired even though you’ve been asking for a refund or an exchange Pretty much since you got the thing. But they tell you their technical team is gonna help you they tell you they’re gonna call you. They tell you they’re gonna have a visual meeting with you and they never do and they escalate and escalate and you wait and you wait and then before you know what the warranty is over and You just got screwed for the second time.