If I could give this store a zero review I would. I purchased jeans based on their return policy and they will not honor it. They said that I had to pay to send it back to China. I tried everything including sending a screen shot of the policy. They offered me 20%cash back or 50% of my purchase gift card. I took the gift card thinking I would loose so much money and I just went to use the coupon and they only gave me a 25% coupon code. I have been working on getting a resolution on this for about 2 months.
NR
Nicole R.
I would give zero stars if I could
I would give zero stars if I could! Complete scam!!! Do not order from them. They show Judy Blue brand name jeans and send you some fake jeans with no labels and are definitely NOT Judy Blues. Then they won’t return your emails and won’t let you return items even though their website clearly states the will give you a return label if you’re not satisfied..they won’t. DO NOT ORDER FROM THEM!
MD
Mary D.
Sizes are way off
Sizes are way off. And they don't tell you that it is coming from China so your return is outrageous so you are forced to keep your order!
CB
Carmen B.
Their products are terrible
Their products are terrible, cheaply made and they don't work with you on a refund. My advice DON'T BUY ANYTHING FROM THIS COMPANY!!!
EI
E. I.
Oprah, please disassociate from these shysters….…
Oprah need to disassociate from these shysters!!! a 1 rating is way too good for these scammers. Sent me obviously worn smelly comfy blouse set, no tags on the garments and no packing slip.They refused to refund, discount only and require me to return the product to their return center in CHINA 🇨🇳?? USPS charged about $41 to ship to China more than what I paid for the rancid items so I opened a claim with my credit card company and my card was refunded. I just need these comfy people to send a prepaid envelope to ship their nasty product, but they won’t so it’s parked in my car trunk along with my shovels—to be buried!!
DT
Dana T.
BUYER BEWARE!! CUSTOMERS LOSE IF THEY SHOP HERE!
BUYER BEWARE!! DO NOT SHOP HERE, OR YOU WILL LOSE! THIS IS A SURPRISINGLY AWFUL COMPANY! First, they make you pay nearly $20 for expedited shipping BUT they don't actually expedite it. Waited nearly three weeks to finally get a VERY POOR quality and worse, defective sweater. It is so bad it's not wearable, even if I could tolerate how poor quality it is. You can't reach customer service unless you file a formal complaint with PayPal- they don't respond otherwise, just send you a blanket response of policies instead (contact us to get a return label), when you're contacting them! They finally said they'd send a replacement when I filed the complaint to ask for a refund, ignoring my request for refund. And they won't do a single thing of any kind until AFTER they get everything back in China (!) and inspect it. It took SIX attempts to get a return label, which I also have to pay for, and it does have to go to China, not California where the label said it was shipped from. This awful experience is going to cost me more than $45 just for shipping, will take a minimum of six weeks to get any money back at all and I won't have any sweater at all either. TELL EVERYONE YOU KNOW IF YOU SHOP HERE YOU WILL LOSE ALL YOUR MONEY AND THEN SOME, AND GET NOTHING BUT A BIG HEADACHE!!!
ES
Erica S.
If I could give zero stars I would
If I could give zero stars I would. DO NOT PURCHASE FROM THIS WEBSITE! I thought I was purchasing jeans from New York based on their website and their write up about how they got started. The jeans arrived from China and were nothing like advertised. They're horrible, no label, different color, different fit and cheaply made. The website says they will refund for wrong items received but they're only offering 20%. The address they want me to ship the jeans back to, at my own expense, is pf course in China. Beware, SCAM website.
VM
Vanessa M.
Do not buy
Do not buy. Fraud. They don’t abide by their claims on website. I lost my money. They played games until it was past 30 day return window. Lies
Can’t find phone number that works or corporation or owner. Not legitimate