MychartReviews of mychart.org

Her name is Gurdie. I spoke on phone with her and she hung up on me twice. Not wanting to do her job claims to have bad connection but first call she could hear me perfectly clear. Second one I asked to speak with the manager because I knew she was going to hang up on me because she did so the first time. I was polite on the phone call both calls. I rose my voice second time cuz she claim bad connection before hanging up on me because I asked to speak to her manager. She fails to do her job. She answers calls to hang up on people. Please terminate her or reduce her hours. Because she is absolutely unqualified. If you don’t believe me. Check her call records. I just wanted to fix my account because I am unable to do so for some reason I am unable to receive the code for restoration by either text or email. Nothing comes through.

It wants to send me a code but it does not. Apparently I have to verify my epic ID which I have never had.

I paid $ for a doctor visit at the office on June 29. I then had test done on July 9 elsewhere where that office did not collect payment. My chart billed me for the June 29 visit which I had paid in full at the office. I finally figured out that they applied my June 29 payment to the visit 10 days later at another organization. This isn't the first time they have screwed up billing/payments for me.

As a person diagnosed with a rare disease my chart has done nothing but make it harder to get help . If you see a doctor that gives you a misdiagnosis you will be fighting for your life to get any doctor you see to look past that diagnosis . This one star goes covers the entire medical system in this country . I am saving every dime I can to move while I have a chance .

Trying to log in on the NEW AP HAS BEEN a nightmare. All it does is never send me codes or not allow me ask for one. There is no live customer service apparently and you can’t access billing directly. I’m going to scream

Poor design, gaps in information capabilities, providers struggling with multiple aspects of this system, including billing. Follow My Health is far better in every way!

This is an extremely problematic way of communicating with patients. Stanford personnel repeatedly explain that they cannot provide any substantive information over the phone, even after patient identity has been confirmed, and instead rely on steering patients incessantly towards "mychart" which doesn't work. 75% of the time I try to access health information, it doesn't work. Even once you get in, it is confusing and doesn't appear to connect you to any of the surgeons or providers that would be able to provide substantive response to medical questions. Stanford hides behind PHI and HIPAA regulations, but all of this can easily be complied with by talking on the phone or obtaining consents to email private patient information to the patient's email. This is ridiculous and I will not be returning to Stanford. This organization has gone downhill entirely since the implementation of mychart.

Terrible product that does not care about users. Every single time I try to log in, the password is rejected and requires going through the password reset dance...except this website does not actually require (or even support) passwords. It basically relies on passkeys...which is literally just doing a password reset dance every single time you log in, without ever actually using the password. At least they demand your birthdate as some sort of static 2FA...because that's /totally/ not something an attacker could figure out. It also sends an email to you about something being updated *EVERY* time you send a message to the doctor...not just when there is a response. It's also buggy as heck, with lots of automatic redirects that send users to pages that do not exist.