Ana T.
Unfortunately will never use or recommend
Unfortunately, I had a terrible experience using this service during T&T carnival. I booked a group pick-up for the event, but the organisation of the pick-up was completely disorganized and resulted in me waiting for 90 mins. Ultimately, I had to make other arrangements to arrive at the event within a reasonable time. As I work in travel, I was also disappointed in the customer service I received to resolve this issue and no meaningful consolation was given at the end.
Response from My Carnival MatchOct 1, 2026
Hey Ana, we’re sorry the shared transportation did not meet your expectations. Your booking was for shared event transportation with multiple pickup stop, rather than a guaranteed pickup time for each individual stop. We also reviewed your concerns directly with you after the Carnival season and provided you with a 12 month account credit in accordance with the cancellation policy. We will continue to use customer feedback like this to improve how pickup windows and shared route expectations are communicated to travelers.