yesenia C.
CUSTOMER SERVICE BLOWS!!!MISSING PRODUCT
I decided to order 4 rings for my fam… gold tone for me, black for my son and hubby and rose gold for my daughter. Once my order was delivered, I quickly noticed there was only 3 in my order…. The rose gold ring was missing.I quickly emailed customer service and they asked what color did I get instead of the rose gold,( obviously they didn’t read my email stating it was completely missing from my order) once I emailed again saying it was missing and asked if they were sending it separately? Back order? Refund? No response…. I followed up with my 3rd and 4th email and they NEVER got back to me anymore. I had to contact AMEX to dispute the charge for the 1 ring missing. Such a shame because the rose gold ring was going to be part of a bday gift. I’ve been wearing my gold tone ring for 1 week and the shade is already wearing off at the edges, I remove it before showering and washing my face, so I’m a bit disappointed since they are not the cheapest price. I’m extremely disappointed with the way my issue was handled, or not handled at all.customer service sucks, had to waste my time with my CC company to resolve my issue.Also, the cute box they keep advertising in doesn’t even come with the rings, they arrive in a cheap tiny zip lock bag, so if you are purchasing as a gift, you need to buy a ring box for it.




