S.Y. C.
Be Careful: No Transparency or Follow-Up
After going through a credit card transaction to purchase my book, I never received an email confirmation. I was also unable to reach customer service, and I still have not received my book. It was only after leaving a 1-star review here that I was contacted via Trustpilot and informed that the transaction never went through, with a request to change my review. Throughout this entire experience, I received no direct communication from the Mybooksjoint site—not even an email notifying me that the transaction was unsuccessful. My experience with Mybooksjoint.com remains 1-star because every aspect of it has made me feel that this site is not trustworthy.
Response from MybooksjointAug 1, 2025
We’re deeply concerned about your review, as it contains misleading and factually incorrect statements. To clarify: no payment was ever completed on our website. Your checkout process was not finalized, and as a result, no order was placed, no amount was charged, and no confirmation email was generated. Our system only creates records and sends notifications after a successful payment, which did not occur in your case. You mentioned receiving no support. However, our team reached out via Trustpilot to explain the situation clearly and respectfully, providing all necessary evidence. Despite this, you have maintained a 1-star review based on a transaction that never actually happened. We welcome genuine feedback and take all concerns seriously. However, we request fairness and accuracy. We respectfully urge you to revise or remove your review to reflect the truth: no payment was made, no order was processed, and no product was shipped.




