Jason S.
Twice now
Twice now, I've ordered books that were marked in stock only to be told days later that they're unavailable. Why even list them if they're not there? It's frustrating to get your hopes up and then be let down.
Response from MybooksjointAug 4, 2025
Dear Jason, We take every review seriously and always strive to deliver a positive experience to our customers. However, we have thoroughly checked our records and found no order or communication from your name or email address in our system. If you believe this is an error, we sincerely request you to provide your order number, transaction reference, or any proof of interaction with our website so we can investigate further and address your concern properly. Unfortunately, we have been noticing a series of suspicious reviews lately, which do not reflect any genuine transaction or engagement with our business. We strongly believe these are malicious or fake attempts to harm our reputation, possibly by third parties with vested interests. We are actively reporting such activity to Trustpilot for further investigation. To our valued customers: We encourage you to always verify reviews and feel free to contact us directly at [email protected] for any questions or clarifications. We remain committed to honesty, authenticity, and exceptional customer service. Thank you, Team MyBooksJoint