MyArrivalReviews of myarrival.com

Response from MyArrivalSep 7, 2026

Thank you for your positive review Paolo! Wishing you a smooth journey! ✈️

Response from MyArrivalSep 2, 2026

Hi Udo! Thank you very much for taking the time to share your feedback. We’re delighted to hear that your arrival through Border Control and Customs was fast and smooth. We also appreciate your valuable suggestion regarding the departure procedures, particularly for travellers with a Germany–South Africa–Namibia–South Africa–Germany routing. We’ll certainly take this feedback on board and share it with the relevant team as we continue looking for ways to improve the overall traveller experience. Thank you again for your feedback and for helping us improve our processes!

Response from MyArrivalSep 2, 2026

Hi Jürgen! thank you for your review. So glad to read that you managed to use the document numbers at Denpasar airport. We always recommend to download the documents before departure to avoid such scenario's and not be dependent of your data-roaming connection, or the airport wifi-network. Wishing you a smooth journey!

Response from MyArrivalSep 1, 2026

Dear "Unhappy Aussie" EDIT: can you please identify yourself to our support staff? If we did not send you anything, you are entitled to your money back as subject to our terms and conditions. Only if documents are processed and delivered in time, we do not give out refunds by default. Have done some research and I am able to find 1 internal review matching your exact wording and mentioned prices. This is tied to a request for a family of 3, arrival date 1 september. All documents have been sent. Please ask for Arne (short for Arnold) to get in touch with me personally so we can get to the bottom of this. We are very sorry to read that you experienced our service this way, and we sincerely regret the inconvenience this situation has caused you. 🙏 We would kindly and urgently ask you to contact us regarding your case at [email protected], so that we can investigate what happened and arrange a refund for you as soon as possible. Please note that if we are unable to process an application, you will always receive a refund. There are several reasons why an application may not be processed, including: - A missing passport photo — in such cases, we always send an email requesting the missing document. - A missing passport copy — we also contact you by email if this is required. - Incomplete or incorrectly provided information that we are unable to verify or process. For urgent applications, we do charge an additional processing fee for expedited service. Regardless of the circumstances, we are truly sorry for the inconvenience you experienced. We sincerely hope you can put this situation behind you and enjoy the rest of your holiday in Bali. 🌴 Please feel free to contact us after your trip as well if you would like us to look into the situation in more detail. For now, we hope you can relax, enjoy your stay, and have a wonderful time in Bali. 😊 We’re happy to help, Arnold Specialized Support Team MyArrival.com

Response from MyArrivalAug 31, 2026

Thank you for your wonderful feedback Grace! We’re delighted to read that you found the application process easy and our service efficient to use at the airport. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future!

Response from MyArrivalAug 30, 2026

Thank you for sharing your feedback Gonzalo. We understand that some of the questions may seem unnecessary, especially if you are a resident of Aruba. The ED Card includes a number of questions that are part of the information required for processing the application. We appreciate your feedback and understand that providing information that may not seem relevant to your individual situation can be frustrating. If you have any questions about your application, our support team is happy to help. Wishing you a smooth journey!

Response from MyArrivalAug 30, 2026

Thank you for your kind review! We’re delighted to hear that you found the application process fast and easy, and that you received both your arrival card and e-VOA without any hassle. We’re happy to know you’re satisfied with the service. If you ever need any assistance, our support team is always happy to help. Wishing you a smooth journey and a wonderful trip!

Response from MyArrivalAug 30, 2026

Thank you for your review Don! We’re glad to hear that the process went smoothly. You can log in to your account at any time to check the status of your application. If you have any questions or need assistance, our support team is also happy to help ([email protected]). Wishing you a wonderful trip!