LifetouchReviews of my.lifetouch.com

For starters, as a child Lifetouch was the forerunners of school photos. The creme de La creme. My kids school never utilized Lifetouch. Until this year. I was initially excited. Oh boy did they change my opinion!!! First two of my four children’s fall photos came with the wrong color selected for the background. This was my son’s kindergarten year and the photo they chose I just KNOW there had to be a better one. He looked like the scared emoji. As if the photographer was saying open your eyes so much. So we got retakes and that photo was better. But then class photos arrived (the students photos with homeroom teacher) except one of my daughter’s. It’s been over three months and we still haven’t received it. Then they were so late to deliver yearbooks that we only just got them today at 8:30a and it was the last day of school with an early dismissal of 11a. None of their friends even got to sign them. So we’re home and I’m looking at their photos within the book and they didn’t even use my son’s fall school ID photo. Instead they chose some spring photo which was so terrible I didn’t even buy them that round. And that’s in his yearbook forever. Why not put the photo like was used for all three of my other kids (fall photo) instead of this horrible picture of my son. Is the whole business incompetent now that Shutterfly owns it? You call customer service or utilize the online chat and they’re rude asshats who offer no resolution. The photos the photographers take are like are you even TRYING to get a good photo of kids?? These are our memories. You’re not even trying and it shows.

I got my 4 year old's pictures this time. We ordered from them last year and got no pictures. This time we got them and the background is a brown stain in the picture and its one of better poses and so I ordered a lot of sizes. Now I can't use them and feel like I have been cheated out of $80.00. There is no customer service # to fix this.

We had high school softball pics with this company. I ordered a $70 package from them. The team pics came in 3 weeks later except for ours. I was told to wait so I did. I called 2 weeks later and got a complete run around. I'm assuming the photographer screwed the pics up so bad they were unusable so instead of working with us or redoing the pics they blew us off. No compensation was given and they decided to return our money without notifying us at all. So whatever school or organization is looking to use them I would not and use a more repretable company. These guys are the worst to work with and screw things up way to much. This is a company that needs to be ran out of business.

There was 1 strand of hair in our child's eye on picture day. The Lifetouch / Preschool Smiles photographer could only be bothered to move that strand out of their eyes for just 1 photo (out of many). Their package description was not clear. And upon reaching out to the company for clarification (over a month and a half), we were just ignored. The pricing is ridiculous. Schools need to drop their contract with this company.

Photographers needs more Training

They just did my son's pre-k photos, and it looks nothing like my son when he smiles. I do not know what they did to make my son smile like that; it's creepy, and I had to pay for the photos before I could even see them. I am not happy at all with this company or my son's 1st school photo.

They don’t help fix hair or clothes. Packages are extremely expensive and crap items in the packages. Can’t order one single photo, you must order 4 which makes it the same price as the highest packages.

I wish I could rate them in the negative. This is one of the worst companies out there. Why are schools still using them for portraits? My grads pictures came cut all wrong, they didn't give me the right order and it was $300. They should be out of business yet they are still being hired. Why?