LifetouchReviews of my.lifetouch.com

Our school utilized Life-Touch for our football team's annual pictures. They were terrible , they only give you one option per player, then they lost the team picture. I am going to do everything I can to make sure our school system never spends another dime with these losers.

Feb 3 I ordered pictures online. 50 bucks. I spent $100 on the clothes and $15 on the hair. I was told he would take pictures two weeks after I paid. Started an investigation on March 10 took two weeks and they said they found the pictures and they would take 3 weeks additional to be mailed out. Never came so me and my husband called. April 21 is when they said they would start a claim and it would take 4 to 5 weeks because my card was cancelled. May 9 we called again told us it would be an additional 4 to 5 weeks to get a check in the mail. I was told I had to wait till June 1st because they still only process the claim but haven't issued my money back. I still have nothing. I will never ever use there business again. I see them a s huge liars that refuse to give me my money back. Do not order pictures from them. I will gladly pay more money to do business with anyone else other then them. You have been warned.

Terrible UI, terrible servers, buggy, slow, terrible experience.

This has been the most annoying company I've ever had to deal with. I ordered three class photos for my daughter. Paid the $36 and only received one. I contacted them and they said they would send the other two. They show up and it's the wrong picture. I've been fighting tooth and nail just to get someone in customer support. If you're thinking about using this company. Please do yourself the favor and reconsider

This website is trash and poorly built! It's hard for the average user to naviagate to find that they need. I hate that the schools continue to use them, do better!

Grad photos come with the company logo in the corner and cover the flowers in the picture. It would have been better if their logo was on the back. This company also chooses to email you multiple times a week until you order the photos. Would not use them again. We never had a problem with grade level photos in the past, but grad photos were were a different story.

They came out to our school to take photos. They did such a terrible job that most people asked for a reshoot. Then they took months to deliver the photos. And I never got the actually class group photos.

Lifetouch Canada has the worst customer service. They actually dont even answer the phone. I have been calling since March 13.Just think all I wanted to do was book my daughters grad photo. I have given up on these people and looking eleswhere. I now know I wont be using them for my other child when its his turn.