LifetouchReviews of my.lifetouch.com

They allow your kids to be jacked up and have the nerve to charge you for a jacked-up photo. I understand not touching the children, At least they should ask the kids to fix their collars/hair

If I can give less than 1 star I would ….my child got pic taken in October I got her picture but not her class picture so I called they explained that the class photos are distributed after they do the re touch or re do photos so I ask how long would that take they told me late December or beginning of January … we are at the end of January so I called now they tell me before school ends … how unprofessional 😡😡😡

I graduated and my college hired this company to offer senior portraits. They took 8 pictures total. The packages are $300-$500, only if you pay $400+ will they send you the digital copy. Straight up robbery and when asked they said "they cannot" when instead they should say their corporate greed doesn't allow. Disgisting company taking advantage of American graduates at one of their most financially vulnerable points of their lives. I cannot wait for them to go under.

Paid money 2 years in row had to fight to get pics last year, it took till spring. now still waiting on pics from Sept. This year , same routine co. Says they didn't have an order so I call bank they fax cancelled check to school they promise pics. Be delivered by Christmas well Here we are jan. 2nd still no pics.NEVER EVER AGAIN. MY ADVICE DONT ORDER FROM THIS CO. EVER....

It would be great if the agents were actually able to communicate in English. I live in the United States. I would expect someone to communicate with me who could speak English. This is ridiculous the level of Customer Service. I’ve called three times and that one person can do what they have to do because the English is so broken. It’s sad and pathetic!!!

I ordered an ornament on November 13, 2023. The order said, “allow 2 weeks for shipment.” The date the package was due to ship, customer service emailed me stating the order is delayed. I called & got no response. My response to their lack of response…..I filed a complaint with the BBB. Go figure, now LifeTouch wants to talk. Lifetouch called me apologizing for the delay. They stated many orders were currently held up over a nonpayment issue with the 3rd party they farm work to. They are actively working to resolve the issue and get orders dating back to November complete & mailed. She assured me shipment would take place within a week. I received a shipment email on “December 4th” at 3:15 pm. However, the tracking # sent led to a dead page. Long story shorter, I finally did receive my order. However, I will NEVER EVER DO BUSINESS WITH LIFETOUCH AGAIN!!!!! Buyer beware!!!!

No great. You pay for extra editing but photos still looks dark.

We received an envelope for our preschool students stating that one proof sheet was included. The envelope had another student's picture in it, and not our student's picture. I went to the website under their support as recommended on the envelope, and was unable to get my question answered. I tried their online chat which referred me to their website. So I went a step further and contacted them by phone. After waiting around 5 minutes to finally speak to someone, I was referred to their website. I was told they cannot send the sheet out that should have arrived in the envelope, and that I would have to take care of it online. So I still have another student's photo, and not my own student's photo. They seem to care little for the fact that someone else did not get their photo, and I did not get mine. Terrible customer service for very expensive photos. I would give them a zero rating if I could. It surprises me they are able to stay in business.