LifetouchReviews of my.lifetouch.com

They sent me the wrong pictures online of a different Child and I feel like I’m not getting any help. I might just end up getting a refund and no school pictures this year.

Life touch is not a place you want to get pictures taken. 1st, if you’re the grandparent who paid for the pictures, and you didn’t receive the pictures only the parents can reorder the pictures.(Even though you paid and have all the information for the order). 2nd, There was a hold up in the class picture that I paid for and I had to call lifetouch for them to tell me the picture wasn’t taken because all the students weren’t there for the picture, which was a 20 minute wait before someone answered the phone. To me it’s all about the money, not about getting great service or pictures, because last year when my grandchildren took pictures they were terrible, but this year when I paid extra to correct flaws the pictures came out better. I will not order from them again.

If I could give zero stars I would. My child is a senior this year and has disabilities. The photographer knew this, but put zero effort into getting a good shot. My kid had a goofy look on their face, but the photographer kept the photo anyway. My kid's going to have the worst picture possible in their senior yearbook, all because this company hires people who don't give a rat's #$%. I honestly think schools that use this company should be equally ashamed for staying with them when everyone knows how bad they are.

Online youtube shows a video where a contractor asks a child stuff like : can I steal your identity, can I eat your soul and says demons don't eat noodles to a student they were left alone with.

Pictures are way expensive! They are ripping off parents from their hard earned dollars. They should make pictures more affordable. Their packages don't make sense! I don't need multiple copies of 5x7 or 2x5. It's more sensible to have the option to order one 8x10. But they dont have this option instead they made it as an add-on. It's been years since i ordered pictures of my kids. Just total ripped off!

Lifetouch Photography, a well-known provider of school and event photography, has unfortunately fallen short in several key areas, affecting both the quality of their service and customer satisfaction. Quality of Photography: The quality of Lifetouch's photography has been disappointing. Our recent experiences have highlighted a lack of attention and care from their photographers, who seem indifferent to the appearance of the children in the photos. It is disheartening to receive pictures where children look disheveled, having just come in from recess, with messy hair and uncomposed expressions. A professional photographer should ensure that each child looks their best, providing gentle guidance on posing and appearance. Timeliness of Orders: The delivery time for Lifetouch photos has been excessively long. Over the past two orders, it has taken nearly two months to receive the photographs. This delay is unacceptable, especially considering the importance of these keepsakes for parents and students alike. Lifetouch’s customer service has attributed this delay to a backlog, indicating that the company might be expanding too quickly to manage its current workload effectively. Customer Service: Customer service at Lifetouch has been another area of concern. When inquiries were made regarding the delayed orders, the responses were unsatisfactory, often attributing the delay to an overwhelming backlog. This suggests a lack of adequate infrastructure and resources to handle their growing customer base. Pricing: Lifetouch charges a substantial sitting fee of $1,000, in addition to the costs parents incur when ordering photos. Given the high fees, one would expect a commensurate level of service and quality. Unfortunately, this has not been the case, as the service provided does not justify the expense.

You all need to shut down. Horrible all around with you.

I purchased 11 digital files of my son's senior photos. He needed them for work and school. I never received any email from them or Shutterfly. But I did get an email from Shutterfly that the paper prints were out for shipping. I called Lifetouch and they couldn't tell me what happened and reordered it with a new order number. Again, no email confirmation for the reorder. I called them again to ask where the email is? I was told that there were "technical difficulties" and that they would send me both an email and the digital prints within an hour and that they close at 5. I called at 4:30, over an hour after promised. They were closed and still NOTHING in my email or Shutterfly account. This company is very shady. Stay away and save yourself the headache. I can't believe that Shutterfly associates themselves with them and you have to rely on them for your child's school photos. Scam all around.