LifetouchReviews of my.lifetouch.com

Billed & charged immediately then sit and wait and wait and wait for them to print and ship pictures. Customer care rep was polite but there's no reason it takes so long for this firm to deliver it's product when Walgreens can put out the same product in under 30 minutes.

Overpriced and they don't even cut the smaller pictures out. They are all on same page with ugly white barcode at bottom. Lazy and no attention to detail.

The customer service is terrible. The management is terrible. Unsatisfied with the entire process and the 50 mins it took on the phone to get the pictures order that from the looks of the previous reviews will b crap.

This is the worst picture taking place ever. DO NOT TAKE Pictures with them. My daughter took her 3rd grade school pictures with this company. They sent the portal pack I chose the deluxe for 50 dollars. I sent the cash with the picture envelope I had my daughter dressed very nice. My daughter comes in yesterday and stated that the teacher wrote a note stating that I should contact the company because they don’t know where the pictures are. I wish I could upload the note. I was furious due to the simple fact I don’t have money to waste. She said it’s completely their fault and to reach out to them. I called it’s like they sent so many people for my one problem. I didn’t like kaliesha and Dorian attitude. It’s like you had to keep repeating the same thing when they was in the wrong. Then Dorian says when people pay with cash it’s takes longer. These are things they should already tell customers before they pay. You don’t take someone’s money and they don’t know how your business operates. Then they said the pictures will come in the mail like two to three weeks. I’m so mad. They need to be BANNED don’t go to them.

worst customer service EVER! The online tool is useless and takes an hour for a simple question. You call line and wait as well, and have to talk to multiple people just to try and get the product that you have paid for months ago. Over Two months, and multiple calls later, and I am given yet another excuse and order number saying it will be shipped!

Waited 2 months for my pictures only to find out they were never processed... apparently they had the wrong school but never contacted me or bothered to do anything. They had no problem taking my money though. Now have to wait another 4 weeks as they do not seem to fix their mistake quicker. Next time I will just get my school photos done elsewhere.

I am a mother of my 7th grade daughter, and I have to say, this was the worst picture ever! What did you guys do with your quality? Last year it was good but her hair wasn't done. This year she looked all nice and pretty and I even took my own photos and they looked better (Iphone 11 pro max) LifeTouch is seriously awful. They made my daughters eyes look lifeless and orange. they have horrid lighting. I hope you fix your quality and my daughter's district changes it's photographers!!!

Paid for Re-touch, this company is a complete RIP OFF! I have done professional modeling, and my husband's Google Pixel Pro 6 takes better pictures than this company. Waste of money!! Didn't receive the class picture, and this was a terrible experience.