!!!!!!WARNING!!!!!BEWARE!!!!!!, do not use this company!
Worst customer service I've ever received. They sold me a $7000 system to run my water pump and sold me on the idea that it would be super plug and play and easy to do for anyone. If you're not a registered electrician and I've already installed solar systems in the past this place is not where you want to buy your stuff.
I now own a $7000 paperweight that doesn't work because they can't won't send anybody out to fix it.
Response from MWANDS.COMDec 12, 2022
We no longer respond to negative reviews outside of the Better Business Bureau. Individuals using irrelevant sites for negative reviews are typically seeking to bully us into giving up and just giving them what they want. We wholly support the BBB resolution process and currently have an A+ rating through them due to their commitment to helping customers and businesses resolve problems.
CH
Cc H.
i purchased 2 items from them in june…both items were defective
i purchased 2 items from them on june 13th 2022 they were shipped on 06-15-2022. the first item a hybrid wind and solar control panel lasted about 2 to 3 weeks then the "main brain" mechanism went out it was defective. i contacted them and they replaced it but i had to pay shipping charges for the replacement.
last week 09-13-2022 the hot water heating element 12 volt 200 watts with adjustable thermostat stopped working. i un-installed it and tested it by hooking it directly to a brand new 12 volt D.C.battery and it didnt work. i contacted missori wind and solar and they stated i have to pay shipping both directions for a repalcement unit of lesser value or they would only issue a partial refund for the defectice item and would not stated how much.
BUYERS BEWARE THEY ONLY WARRANTY ANY ITEM THEY SELL FOR 30 DAYS..NO MORE. THEY SELL CHEAP ITEMS THAT DO NOT LAST....i will no longer do any more business with them ....please dont not take this for granted i have used wind and solar systems for a very long time and will never recommend this company to any one...of course they are gonna say ....blah blah blah blah blah....but i know how to properly install, regulate and use solar and wind system items....buy at your own risk you have been warned. i have filed a complaint with the B.B.B, because of the unprofessinal and unethical way they do business and treat thier customers...the below warrunty clause is straight from thier website and i am a coustomer who was sold a defective item that expected the company that sold me the defective item to be honest and professional ..and uphold the warrunty for the defective item as stated on thier own website.....
" 12.4 Limited Warranty MWS warrants its products free from defects in material and workmanship for a period of ninety (90) days from date of shipment. This warranty is expressly in lieu of all other obligations or liabilities on the part of MWS. THE FOREGOING WARRANTY IS SPECIFICALLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED, STATUATORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. MMW NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME ANY OTHER LIABILITIES IN CONNECTION WITH THE SALE OR USE OF ANY GOOD OR PRODUCT. THE FOREGOING WARRANTIES AND REMEDIES ARE FOR BUYER’S EXCLUSIVE BENEFIT AND ARE NOT TRANSFERABLE...."
i am within the 90 day period of the shipping date and yet the sales manager stated " there is only a 30 day warraunty on the heating element".... this is a honest review about missori wind and solar ....they are very deceitful....and yes im filing complaints at other websites to inform the public of the way they handle business and poorly treat their clients....DO NOT BUY FROM THEM..
yes i was upset when they stated they would not replace the defective item with the same item or would not refund the full price for the defective item.. and then me having to pay all shipping fees for a defective item that is still within the warraunty period of 90 days as stated on thier own website.....this is what type of service you will receive after they get your money and send you defective low quailty items.......i always try to give someone the benefit of doubt... so even after i read the negative reviews i decided to buy from them,, that was a big mistake on my part...never again..and if you read the responses from misery wind and soul..ess to the complaints filed against them they are all basicly the same responses .....they try to make the clients who file the negative complaints the bad party...just read the response from misery wind and soul...less and that informs you on how they treat the clients,,,..BUYERS BEWARE...YOU HAVE BEEN INFORMED...ITS YOUR CHOICE NOW......peace and Gods speed to all of you.
Response from MWANDS.COMSep 21, 2022
Sadly, small businesses like Missouri Wind and Solar suffer through bad customers with internet service and a belief they will get their way if they yell loudly enough. This particular customer has gone to every review site and left misleading and disingenuous reviews in an effort to get his way. We will not address the complaint here as the customer has filed a complaint with the Better Business Bureau. Our response will be located there.
As a small business, we go out of our way to take care of our customers. This is the only way you can survive and thrive. If you are interested in finding the true measure of our customer service, please check out our profile on the Better Business Bureau. We whole-heartedly support the BBB and their efforts to create an ethical marketplace where buyers and sellers trust each other. We've worked with other review sites in the past and they are simply for-profit businesses working to extract the most from small businesses.
KJ
Kevin J.
Dishonest
Further to my earlier review, 'Short Shipped', I have been trying to call MWANDS to try and get the items I am owed or a refund. Nobody answers the phone, they have blocked me on Facebook so I cannot send a message or make a comment, emails are ignored. They know they did not send my goods and are refusing to deal with it, the Owner refuses to stand by her responsibilities as a honest and respectable business person. Instead she behaves third rate, taking money from a customer, knowingly not supplying goods paid for and then hiding from the responsibility.
Don't be ripped off by her or her team because they are just as dishonest as she is, be careful dealing with them, they are not worth the hassle.
Response from MWANDS.COMNov 4, 2020
We no longer use this site to collect reviews as this site engages in unprofessional tactics. We encourage you to check out our reviews on the Better Business Bureau website. The BBB has long-standing practices to handle disputes and truly wants to help both parties achieve a resolution.
FE
Fredrick E.
They sold me a product and the base did…
They sold me a product and the base did not Mach the turbine. When I ask them to change the base they didn’t want to doit and ask me to drill the base to fix the issue which I did and now the turbine have a lot of vibration and don’t what to be responsable
Response from MWANDS.COMNov 4, 2020
We no longer use this site to collect reviews as this site engages in unprofessional tactics. We encourage you to check out our reviews on the Better Business Bureau website. The BBB has long-standing practices to handle disputes and truly wants to help both parties achieve a resolution.
JH
Jerry H.
Poor quality. Deceptive rating.
Claimed unit is 1700 watts wind mill. I never seen more the 400 watts. Now they rate the same unit as 1600 watts lol. After about a year it failed because water puddles in the stator with no way to get out so corroded all the wires. They only give it a month warranty!!
Response from MWANDS.COMApr 10, 2020
Jerry bought this 11/13/2018. We offer a one year warranty. Jerry reported some issues with corrosion. We highly suggested he use our marine varnish which he refused.
AK
arto K.
The unit was broken after one hour of…
The unit was broken after one hour of use, no warranty or compensation.
Response from MWANDS.COMApr 10, 2020
All products have a minimum of a 90 day warranty, many with a one year warranty.
PL
Philippe L.
J'ai reçu un alternateur dont le rotor…
J'ai reçu un alternateur dont le rotor était mal monté. Les aimants permanents ont été forcés à la fabrication. Résultat le rotor est tordu et frotte dans le stator. J'ai contacté Missouri wind and solar et envoyé les photos de la malfaçon. Aucune réponse à mes appels.
Photos en été envoyées et sont très explicites. Le générateur n'a jamais pu être utilisé, le rotor coincait. Vu les frais de transport et les frais de douane important, j'ai démonté, sans difficulté, le rotor pour comprendre l'origine du problème. La cause était évidente, j'ai pri de nombreuses photos pour le prouver. Il est impossible que le transport ou le démontage aient pu endomager ce rotor. Je tiens à disposition les photos HD.
J'attends une réaction de Missouri Wind and Solar
Response from MWANDS.COMMar 19, 2020
Unfortunately, the customer tore apart the PMG before contacting us. We believe the customer damaged the unit in doing so or possibly in shipping. Unfortunately, we cannot determine the true cause but the PMG was tested as functioning before being shipped.
JE
Jerry
Atrocious after-sales service...
Wind turbine failed after 2 days. MWANDS refused to accept that their product was at fault and went out of their way to blame me.
I sent numerous photos and results of multimeter tests, but they stubbornly refused to accept any responsibility. They think they know everything there is to know about wind turbines and assume their customers are ignorant.
MWAND turbines are made from cheapo Vietnamese automotive-grade alternators. Even the fixing bolts were of the poorest quality and the flimsy tail sections (just 2mm thick steel) were badly finished.
This company has a serious attitude problem towards its customers and has zero understanding of consumer rights. I couldn't even get a return shipping label, so no doubt will have to fight to get reimbursed for that as well as the useless turbine. Just as well I paid with a credit card.
Before buying anything from MWANDS, I'd recommend an intensive internet search of 'Missouri Wind'. You'll find others with similar tales to tell and even accusations of threatening behaviour.
Spend your money elsewhere and save yourself a lot of trouble.
Response from MWANDS.COMMar 11, 2020
Before judging Missouri Wind and Solar based on this review, I would ask you to click on Jerry's name and read through his existing Trustpilot reviews. He has 16 reviews, of which, 12 are 2 star reviews and lower (75%). Jerry even "punishes" Trustpilot with the removal of a star from their company review because of an email issue.
It begs the question: is Missouri Wind and Solar the problem or is he a chronically disagreeable person? I leave the reader to make this determination. While we strive to make our customers happy, we are a small company and if the customer isn't cooperative in troubleshooting a product, it just doesn't make sense to send more of the same product. What follows is the unedited correspondence through Ebay with Jerry. When we have an unwarranted review like this, and yes, we make mistakes sometimes, we want to put as much sunshine as possible on what happened. Nothing cures this kind of rot faster.
For instance, it is worth noting that the original product sold (and the one we were helping him troubleshoot) is well outside the eBay return window. At the same time, he purchased an add-on product directly from us and asked us to send it along through eBay's Global Shipping center. Jerry falsified his claim to Paypal, declaring non-receipt and a chargeback to try bully us into pacifying him.
If you are convinced by the review Jerry has left, we'd urge you to also read the hundreds of honest positive reviews with as much belief.
-Crystal Shank, Owner
Correspondence:
jerry***:
The windspeed this morning was 18mph to 30mph. From time to time, it would stop turning (or turn slowly) until wind increased. The turbine was producing nothing in either condition.
There was continuity between the three phases at rectifier. Since disconnecting PMG tails, there is no longer any continuity on wiring from turbine to rectifier. In other words, something inside the PMG is shorted and acting as a 'stop' switch.
This turbine is mounted on a mast that I've been using for almost 20 years. It worked exactly as it should for two days until this morning. I noticed an occasional growling noise earlier and blades now only turn with some notchiness, even though they're isolated from rest of cabling.
I have a good multimeter, so please let me know what specific tests I can make to the disconnected PMG.
I can send you a photo tomorrow if you wish - it's getting dark here now.
Thanks,
Jerry
Your previous message
Please perform a phase to phase ohm test and report the results.
Yes we would really like some pictures of the unit, testing procedure and the rest of the installation.
jerry***:
There is 0.4 ohms on each pair of the three phases.
Without the hub/blades, it’s hard to turn PMG shaft with Allen key. It certainly doesn’t spin freely.
First photo shows lowered tower. There is a new 10mm² tri-rated 3-core cable running from turbine through tower.
Second photo shows connection at base of tower to 35mm² underground cabling – about 50 meters to controller.
Fourth photo shows entry to controller – three wires on left side.
Fifth photo shows analogue ammeter. The small box above (PV MPPT) and readouts to right constantly monitor battery voltage.
As mentioned, the turbine operated perfectly for two days after installation. As soon as I’d lifted the tower and killed ‘stop’ switch, it was showing amps consistent with your output curve. There is an anemometer next to the tower.
There wasn’t even a flicker on the ammeter yesterday morning with the turbine spinning in winds averaging 25mph. The ‘stop’ switch made no difference. I checked battery fuse (which was OK) and lowered tower to minimise further damage.
I hope you agree that there is most definitely a serious problem with the PMG.
Jerry
Your previous message
Jerry - we don't recommend using the unit with anything other than the 90 Amp rectifier that we ship out with the 12 volt unit. We've tried and tested that unit and use it in our all of our wind turbines in our installations here at the store.
My tech has relayed the information to me and feels like the issue is somewhere in the wiring as the 0.4 Ohm output per leg is spot on for the sealed unit.
If you want to ship the PMG to us, we can test it and determine if there is something wrong with the unit.
The address:
Missouri Wind and Solar
332 Cobble Stone Dr
Seymour, MO 65746
If you choose to ship it to us, we can get it tested and make a determination if a replacement is needed.
I appreciate that you've sent us photos to help in the process, I just don't want you to send the motor in until we've ruled out other potential causes. Would you be willing to install our rectifier as part of your system?
Sincerely,
Crystal Shank
Missouri Wind and Solar
jerry***:
Dear Crystal,
I have explained several times to Sam that the stator does not turn properly, whether connected to any of my equipment or not.
Whichever rectifier I use, it isn't going to free itself up and start spinniing as it should.
I'm not wasting any more time arguing with you. I have the generator to hand, you are several thousand miles away. How can you possibly know better than I do?
I have had the distinct impression from my first contact last Wednesday that your sole aim has been to find fault with my equipment. Your after sales service is as bad as I've ever experienced. I am not returning anything at my expense because I do not trust you to admit any liability on receipt.
There are a number of reviews of your company from other unfortunate customers that tell a similar story.
Accordingly, I am summarily rejecting your faulty goods and would like a full refund for this order as well as the additional hub purchased separately, which is clearly useless without a functioning generator.
Unless I receive your agreement by return email today, I shall raise a PayPal dispute without further reference.
Best wishes,
Jerry
Your previous message
Jerry - to your point, we also have hundreds of customer reviews from people that are tremendously happy and come back to purchase from us again.
I am not trying to get out of taking care of you as our customer - I am trying to help save time, money, and hassle by ruling out any other issue. Because the readings from the stator are what we should expect and that you've said it did turn just fine at one point, it sounds like a dead short somewhere in the wiring that is now causing it to be extremely hard to turn.
Unless you had sustained wind at an excessively high speed, the chances of the stator burning up are unlikely.
Under the terms of your purchase, you are responsible for return shipping. While it is ultimately your decision to file a claim with Paypal, Paypal will want you to return the item to us. It will be the exact same process we are proposing. If the motor is found defective, we will reimburse you for your shipping and allow you to decide if you would like a replacement or refund.
Sincerely,
Crystal Shank
Missouri Wind and Solar
jerry***:
Crystal,
Once again, I must reiterate that the stator does not turn freely when 100% disconnected from all my wiring. That means the stator is at fault.
If your "tech" knew anything about stators, you'd know this meant a failure in the windings. Are you saying that isn't the case?
I have checked the weather data for the night of failure (26/27 February) and the maximum windspeed was just 46mph.
And how on earth are you saving me "time, money, and hassle" by making me fork out for return shipping (around $70) with no guarantee that I'll ever see it again.
I've already spent several hundred dollars and considerable time - all for less than 3 days' use!
And the time it will take to return it and - if I'm really lucky - get a replacement sent on is likely to be several weeks. It took 16 days from the date of purchase (9th January) for the turbine to get here in the first place.
I am off-grid. I was relying on your turbine to actually work. Now I'm having to run my standby diesel generator every day.
If your domestic electricity supply failed, you'd expect a prompt, courteous and apologetic response from your utility company. What would you think if they just kept telling you that it was all your fault and refused to do anything?
This is your final opportunity to put things right. If you're so confident about your products, I'm prepared to give you another chance to prove it.
You need to confirm shipment of a replacement before close of business. And send me a return shipping label. The stator is boxed; it weighs 12lbs 8oz and measures 32cm x 30cm x 18cm.
All the best,
Jerry
Your previous message
Jerry,
We've approved your return. We cannot create a shipping label for you because you reside outside the US.
jerry***:
Are you sure that applies to my postcode, which is non-mainland?
Your previous message
Jerry - please send the unit to us. I can provide you a shipping label for $19.64 USD that can be reimbursed if the unit is faulty.
Thank you for accepting return.
As you can't send return label, I have arranged shipping myself. I am sending a copy of the invoice by separate email to sales@mwands. This is because eBay doesn’t allow pdf attachments.
The carrier is TNT - tracking link is https://******
Cheers,
Jerry
