Mike J.
A Special Bunch
Products and innovations are quite good. It's the main reason I like them. It's fun to watch their technical acumen increase over the years (I'm an engineer). What brought their score down is customer service. As of yet they have not taken responsibilities of their mistakes (everybody makes them, what counts is how well and fast you correct them). The other demerit is their poor quality videos. The sound levels will vary from good to inaudible. The video will not be centered on what it should be, or out of focus. The homegrown, hick element is sort of cute, but as they continue to grow, less is tolerated in their videos.
Response from MWANDS.COMFeb 21, 2018
Mr. Johnson, We're very sorry the DVD was not up to your expectations. We've refunded your card and please keep the DVD as a gift for your inconvenience. -Crystal