MWANDS.COMPurchased by MWANDS.COM LLC
MWANDS.COM (mwands.com) has 603 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Gerald S.
DC Element did not work very good and when I asked Technical support the explanation was not the same as what is on the web site. The seal that was provided also leaked. Tried today to ask for help and all I got was voice mail.
Response from MWANDS.COMAug 31, 2018
Gerald, My apologies! I will have our General Manager, David McDaris reach out to you to get this handled for you. -Crystal
Mr. Majid Z.
The box 📦 was not what I expected- did not have any busbars or botls for large wire- I called to find out - did not get any call back
Response from MWANDS.COMAug 22, 2018
Majid, If you still have not heard back from us, could you please reach out to our General Manager, David McDaris at [email protected], please.
Frank V.
The customer service is just above average. They will get back with you but promptly but they don't seem to be in a big hurry to send out replacement parts. I would have went 5 stars but I actually placed a separate order 2 days AFTER taking with them about a problem and receive the order about 5 days BEFORE the replacement part. I had to call and email them several times to get things rolling again. They are friendly and eventually fix the problem its just slow (Which can be frustrating when everything is sitting on the work bench waiting to be finished). the products I have received are great and work well (with a few minor hiccups)
mary P.
It was easy to navigate through the website. We received our items in a timely fashion. A couple of small dents on the metal frame of the solar panels from rough shipping handling(I would assume) There were no directions in the box for the pump set up. There was no hardware to mount the solar panels and no directions on "how to mount solar panels correctly. We had to go to home depot.Thankfully my husband is handy.
Jay M.
I had some concerns with the workmanship, and some issues. MWandS took a week to respond to my email, only after i sent them a second email.
Mark A.
My order was not processed in a timely manner. I was told the employee that took my order did not process the order. The employee apparently left the company and my order dropped. I called about 3 weeks later to find out what happened and my order was then processed.
Response from MWANDS.COMJun 11, 2018
Mark, We absolutely dropped the ball on your order. We had a salesman leave, in the middle of that we missed your order and it is my fault. I'd like to make it right by offering you a discount on your next order with us. When you're ready, please contact our General Manager, David McDaris, and he will take care of you. I'm very sorry for the mistake. -Crystal
eduardo de J.
the product i still will check but my questions were not being answered properly.....or not answered att all.....i bought in doubt...
Response from MWANDS.COMJun 8, 2018
Eduardo, I understand our General Manager, David McDaris reached out to you about this. I hope he was able to get your questions handled. Hopefully we've earned your trust and business in the future. -Crystal
Matt
The Freedom 2 I bought, 1600 watt needs about 30mph steady to charge batteries under VERY little load (100watt) plus, I have 800ah in my 6v battery set up. I guess I should have bought a bigger one. They have great shipping though. Everything I've purchased each showed up within a week.
Response from MWANDS.COMJun 5, 2018
Matt, I'm sorry you're not getting the performance you'd like. I'm going to have our lead R&D Engineer, Wyatt Harmon, reach out to you and see if he can help. -Crystal
