MWANDS.COMReviews of mwands.com

Called Brad to verify parallel connection to three 100 watt panels for no battery pond aireation.. He said to connect in series, I did and inverter does not function. Directions on your web site say do not connnect in series. I sent photos and email to Brand with explanation 2 weeks ago. No response. Ordered another inverter. I want to return faulty inverter for full refund. I am still anticipating purchase another complete 300 watt system.

Product arrived poorly packaged and front screen busted out with loose screws and bolts

this order was a nightmare . from what I understand it was shipped without a proper address. its not like its my first order I called in the order and gave the address .However the package was not labeled correct. now it will take close to 2 weeks to get what should have arrived in 4 or 5 days. I m just not happy with how long it took to get this order, it cost a lot. I hope it arrives in good condition.

Their product seems to be very good. In part my installation is not optimal in order to actually evaluate the performance and marketing claims of output, so that's on me. However, my installation is at a summer cottage and I go to about 8 months of the year on weekends. Therefore my project is taking longer than expected as every time I find something missing, I need to order parts and continue the following weekend. The company (MS&Solar) knows this, and I even kept track of my progress with the sales man, but the company (customer service) refuses to work with me on bad/broken parts that I find, or charges exorbitant restocking fees on items where the sales man and I have come up with a better solution. It's also just not one time, but I purchased equipment in December, and then installed it in May only to find a bad part, and was told it's past 30 days, we cannot replace it. (My intent, do all the wiring (prep) at home over the winter to make it easier/quicker to install.... make sense to me, and they knew that, and refused to replace the bad part in May. In my way of thinking any electrical part that goes bad in 4-5 months for a wind turbine is bad (faulty) from the beginning whether is was installed or not; especially for a system where the turbine is warrantied as long as this is. I struggle between a 2 and 3 star rating, cause quality of product is most important, but I chose #2, cause when you have issues, and they don't work with you, it's just more frustrating.

Nobody really knew prices on charge controllers. The experienced help didn't bother to help the new guy that was trying to make this customer happy. Not first time I've seen this there.